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About the Role
This newly created role leads the stewarding operation and food safety standards across the hotel, establishing an in-house function, building a team, and strengthening food safety practices.
Responsibilities
- Lead and develop the stewarding operation by building a high-performing team and establishing procedures, cleaning schedules, and service standards.
- Champion food safety and compliance by maintaining standards across kitchens, restaurants, bars, banquets, and in-room dining.
- Monitor standards and drive compliance through overseeing documentation, inspections, audits, and corrective actions.
- Plan for operational excellence by coordinating staffing, cleaning priorities, and equipment readiness.
- Manage resources and costs by overseeing stewarding equipment, inventory, chemicals, and consumables within budget.
- Build capability and accountability by coaching the team, reinforcing safe work practices, and fostering a culture of ownership and continuous improvement.
- Collaborate across departments to improve operational efficiency, hygiene standards, and the overall guest experience.
Requirements
- Experience leading a stewarding operation or comparable hospitality operational team, ideally within a large hotel or complex food and beverage environment.
- Strong knowledge of food safety, cleaning, and sanitation standards, and relevant food safety requirements.
- Experience coordinating audits, inspections, compliance records, and corrective actions.
- Proven capability in team leadership, workforce planning, training, and performance management.
- Commercial awareness, with the ability to manage labour, inventory, and operating costs effectively.
- Excellent communication and stakeholder management skills, with the confidence to influence, coach, and collaborate across departments.
- A practical, solutions-focused approach and the ability to maintain high standards in a fast-paced environment.
- Flexibility to work around hotel trading and events, including weekends and public holidays as required.
- Full working rights in Australia are required.
Skills
- Food safety
- Cleaning
- Sanitation
- Team leadership
- Workforce planning
- Training
- Performance management
- Stakeholder management
- Communication
- Collaboration
- Problem-solving
Location
- Sydney
Work Type
- Permanent
- Full-Time
Experience Level
- Experienced
Education Level
- NSW Food Safety Supervisor certification (advantageous)
- Relevant qualifications considered alongside practical experience
Benefits
- Global discounts on accommodation, dining, bars across 100+ Accor hotels and partner venues worldwide
- Generous leave entitlements, including birthday leave and up to 12 weeks paid parental leave
- 30% team member dining discount across signature venues
- Career development opportunities within a globally recognised luxury hospitality brand
- Ongoing learning and development
- Onsite perks including laundered uniforms, a $5 staff lunch buffet, and discounted city parking
- A complimentary hotel stay package to celebrate work anniversary
- Free 24/7 access to Employee Assistance Program for confidential wellbeing support
About the Company
- Sofitel Sydney Wentworth is an icon of Australian hospitality and Sydney’s first international five-star hotel, combining rich heritage, French zest, and contemporary luxury.
- Features 436 redesigned rooms and suites, 14 versatile event spaces including one of Sydney’s largest ballrooms, and acclaimed dining venues.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.