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About the Role
As a Guest Service Agent, you will be the friendly face and warm welcome that sets the tone for our guests' entire stay, ensuring exceptional hospitality and creating memorable experiences from check-in to check-out.
Responsibilities
- Ensure every guest feels like a VIP from check-in to check-out.
- Communicate effectively with guests and colleagues for cohesive collaboration.
- Transform guest challenges into success stories.
- Promote hotel amenities and services.
- Share information on neighbourhood hotspots and must-visit gems.
- Accurately handle reservations and manage guest accounts.
Requirements
- Previous experience in hotel front desk operations is a valuable asset.
- Innovative approach to exceeding customer service expectations.
- Skilled at collaborating within teams, as well as working independently.
- Proven ability to multitask and thrive under pressure.
- Strong organizational and time management skills.
- Proficiency in both written and verbal communication.
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.
Skills
- Customer service
- Collaboration
- Multitasking
- Organization
- Time management
- Written communication
- Verbal communication
Location
- Sydney CBD
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Benefits
- ALL Heartist Membership with discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts on accommodation, services, and events.
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on worldwide stays.
- Access to Accor’s industry leading training platforms, Accor Academy and Typsy.
- Opportunity to build a global hospitality network.
- Worldwide career growth opportunities within Accor's network.
About the Company
- Mantra on Kent offers a range of guest rooms including studio, one and two bedroom apartments with fully equipped kitchens and laundry facilities.
- Accor is a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
- Accor is an inclusive company, building diverse teams across the globe.
Equal Opportunity
- At Accor, we welcome you as you are.
- We help you grow and learn, so that work brings purpose to your life.
- By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
- Everyone has a story and we want to learn yours.