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About the Role
This role focuses on customer engagement and experience by collaborating with customers and cross-functional teams to create value, drive adoption, and support renewals. The position involves designing, deploying, and optimizing Cisco products and solutions using technical expertise, AI, and automation, while also serving as a focal point for proactive problem resolution and developing technical content.
Responsibilities
- Leads execution of advanced, multi-area solutions and deliverables
- Applies technical expertise across domains, advising on end-to-end solutions
- Builds strong, trust-based customer relationships
- Aligns solutions with customer goals, lifecycles, and challenges
- Uses a consultative approach to nurture relationships, overcome challenges, and secure next steps
- Adjusts strategies based on multiple feedback sources and performance insights
- Leads strategy, deployment, and optimization of Cisco services and solutions
- Reviews and approves designs and deliverables
- Establishes documentation best practices, driving technical accuracy, clarity, and stakeholder alignment
- Integrates emerging AI and automation methods into delivery practices
- Builds customer simulations and supports escalation for complex technical issues
- Demonstrates expertise across technologies, developing specialized insight in a sector or domain
- Leverages advanced knowledge of software programmability, automation, orchestration, virtualization, DevOps and AI Ops
- Educates a range of stakeholders on technological innovations and transfers knowledge to customers
- Manages knowledge repository, developing intellectual capital, best practices, deployment guides, and playbooks
- Uses competitive market insights to differentiate Cisco solutions and drive innovation
- Leverages AI to optimize complex workflows and reduce operational overhead
- Strengthens customer relationships and trust through co-creation, negotiation, and framing choices
- Takes end-to-end responsibility for the success of customer solutions
- Applies business and financial acumen to assess solution value
- Collaborates across CX Delivery, Adoption, and SE or account teams
- Builds leadership presence through regular customer engagements and by participating in industry events
- Actively mentors junior CEs, contributing to their development and strengthening team performance
Requirements
- Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience, or equivalent relevant work experience
- Professional level (e.g., CCNP) or equivalent and certification in DevOps (i.e., Cisco DevNet) expected
Skills
- Technical expertise
- AI and automation
- Strategic guidance
- Proactive problem resolution
- Technical content development
- Customer-facing documentation
- Vertical market expertise
- Knowledge of vendor and competitor products
- Knowledge sharing
- Digital intellectual capital development
- Software programmability
- Automation
- Orchestration
- Virtualization
- DevOps
- AI Ops
- Business and financial acumen
- Resilience and Security by design
Experience Level
- Professional level
Education Level
- Bachelors
- Masters
- PhD
About the Company
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
- We work as a team, collaborating with empathy to make really big things happen on a global scale.
- Because our solutions are everywhere, our impact is everywhere.
- We are Cisco, and our power starts with you.