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About the Role
POP MART is seeking passionate and customer-focused Sales Associates to join their growing retail team in Australia and New Zealand. This role is ideal for individuals who enjoy customer interaction, thrive in busy environments, and wish to grow with a global brand.
Responsibilities
- Engage customers confidently and provide friendly, energetic service
- Share product knowledge and introduce new collections
- Support sales through upselling and cross-selling opportunities
- Replenish stock and maintain visual merchandising standards
- Support deliveries, stock counts and inventory accuracy
- Keep the store clean, organised and customer-ready
- Process transactions accurately through POS systems
- Follow store procedures and loss prevention standards
- Support product launches and peak trading periods
Requirements
- Confident and customer-focused
- Passionate about retail, pop culture or collectibles
- Energised by fast-paced environments
- Reliable, positive and adaptable
- Strong communicator with excellent attention to detail
- Full and permanent Australian working rights are required
Location
- Australia
- New Zealand
Work Type
- Part-Time
- Permanent
Benefits
- Weekly new releases keep every day exciting and fast-moving
- Clear career progression opportunities within a growing business
- Job security with a rapidly expanding global brand
- Monthly product incentives (post-probation)
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
About the Company
- Founded in 2010, POP MART is a leading global pop culture and entertainment company.
- With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
- Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
- As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.
- POP MART is a global pop-culture and designer-toy brand with 600+ stores and 2,300 Robo Shops across 30+ countries.
Equal Opportunity
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.