Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Field Service Representative role.

Rezi rewrites your resume against EnerSys Delaware Inc.'s job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Field Service Representative posting at EnerSys Delaware Inc. — free, in seconds.

About the Role

The Field Service Technician installs, investigates, and resolves customer technical issues, and prevents future operational difficulties by performing various duties related to equipment maintenance and repair.

Responsibilities

Travels to customer sites to evaluate, diagnose, and repair customer’s equipment including install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment.
Interacts with all levels of people, both inside and outside the company.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees.
Performs Preventative Maintenance inspections of customers batteries, chargers, battery handling equipment, and battery changing/charging area and records data.
Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
Diagnoses and repairs battery charging equipment.
Builds batteries when required in shop.
Removes and disassembles cells and inspects parts to detect defects.
Fills cells with acid solution and determines specific gravity of solution when required in shop.
Waters, washes, cleans, and neutralizes customers’ batteries at customers’ location.
Operates material handling equipment per OSHA requirements.
Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications.
Performs inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs.
Provides on-site technical assistance to help troubleshoot and repair equipment.
Maintains records of performance reports.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Occasionally downloads battery and charger data via a monitoring device and uses the information to repair or correct battery/charger problems.
Maintains a safe, orderly and clean working environment.
Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.

Requirements

One to two years’ industry related experience; or equivalent combination of technical education and industry experience.
Ability to read and write, analyzes, and interprets general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts and draw valid conclusions which lead to proper customer solutions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must complete Enersys Canada Inc. Service Representative Training Course within 6 to 12 months.
Must complete forklift training.
Ability to operate various company vehicles types in a safe and competent manner.
Must have a valid driver’s license and a safe driving record.
Must be at least 25 years of age to drive a company vehicle.
Team player.
Excellent organizational skills.
Highly professional.
Must be able and willing to do overnight travel.
Must be able and willing to operate a forklift.
This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
Must be able to differentiate colors.
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis.
Must be able to stand for long periods of time.
Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
Must be able and willing to be on-call.
Must be able and willing to wear a respirator.
Must be able and willing to work overtime.
Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
Risk of electrical shock.
This position is exposed to harmful materials such as lead/fiberglass products.
This position requires working in a plant/warehouse environment.

Skills

Equipment installation
Equipment repair
Preventative maintenance
Flooded batteries
Sealed batteries
Chargers
DC power distribution equipment
Cable trays
Battery racks
Power cables
Technical training
Battery charging equipment repair
Material handling equipment operation
Troubleshooting
Technical assistance
Record keeping
Customer service
Data analysis
Forklift operation
Driving company vehicles
OSHA requirements
DOT Hazmat
ISO9000

Location

Hamilton, Ontario

Work Type

Full-time
Onsite
Travel required

Experience Level

1-2 years industry related experience
Equivalent combination of technical education and industry experience

Education Level

Technical education

Salary/Compensations

54700-68200

Benefits

Quarterly Incentive Pay
Paid Holidays
Medical
Vision
Dental
Life Insurance
Long term disability
Tuition reimbursement plan
Defined Pension Plan

About the Company

EnerSys is a global leader in stored energy solutions for industrial applications.
We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.
Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia.
We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.
With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Equal Opportunity

EnerSys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all.
We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable Canadian and provincial laws.
We encourage applications from members of equity-deserving groups, including women, Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.