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About the Role
This role is part of the Customer Outcomes team, focused on accelerating platform adoption and driving customer business outcomes through a portfolio of services. As a Services Account Executive, you will sell service offerings like Impact success, product implementation, and training to help customers achieve their expected business outcomes.
Responsibilities
- Collaborate with software sales account teams, Customer Outcomes team members, and our ecosystem of delivery partners.
- Develop and execute a services sales strategy in the designated territory with a target account list.
- Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers.
- Create pipeline and manage end-to-end forecasting process for Services opportunities.
- Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs.
- Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy.
- Lead extended team in solutioning and scoping, and proposal development.
- Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent).
- New account sales focus, operating independently to identify new opportunities.
- Existing relationships in large enterprise accounts a plus.
- Demonstrable track record of achieving Services, Success, or Training sales targets.
- Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives.
- Strong operational command – managing end-to-end franchise.
- Travel up to 20%.
- Must be fluent in Japanese.
- Must be authorized to work in Japan.
Skills
- AI integration
- SaaS software sales
- Solution sales
- New account sales
- Services sales
- Success sales
- Training sales
- Executive communication
- Value-based selling
Location
- Japan
Work Type
- Flexible
Experience Level
- Minimum 12 years
About the Company
- ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better.
- Building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.