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About the Role

The Transportation Shift Supervisor provides first-line floor supervision for Engineers and Conductors on an assigned shift, ensuring crews are safely and accurately supervised and staffed according to operating rules, safety procedures, and FRA requirements. This role includes crew-calling responsibilities, managing the crew board, and ensuring compliance with hours-of-service regulations. When not focused on crew calling, duties include ride checks, efficiency testing, incident response, coaching, and discipline.

Responsibilities

• Supervise daily activities of Engineers and Conductors, monitoring performance, coordinating coverage, reviewing attendance, and ensuring proper staffing for safe operations.
• Conduct ride checks, efficiency testing, and operational testing, documenting results and coaching crews.
• Provide first-line coaching, guidance, and feedback to support safe, accurate, and rules-compliant performance.
• Serve as the on-duty supervisory escalation point for service disruptions, incidents, and urgent operational decisions.
• Reinforce a proactive safety culture by encouraging hazard identification, near-miss reporting, and escalation of safety concerns.
• Document coaching, attendance, performance concerns, rule compliance issues, and administer discipline.
• Build and manage the crew board, calling crews within hours-of-service windows.
• Mark crews up and down, manage the extra board, and fill vacancies to maintain compliant crew coverage.
• Track and document hours-of-service compliance, flagging near-miss rest-period issues.
• Coordinate crew-calling activity with the OCC to align crew availability with service needs.
• Maintain proficiency in crew-calling duties through cross-training.
• Ensure crew supervision and crew-calling activities comply with FRA, FTA, TxDOT, and agency policies.
• Review and ensure completeness, accuracy, and timeliness of shift logs, crew-calling records, and incident records.
• Support incident response by collecting shift information, identifying rule compliance issues, and tracking corrective actions.
• Maintain coordination with the Supervisor, Rail Transportation regarding shift staffing, performance, and compliance.
• Support the Safety Management Systems (SMS) process by ensuring staff follows safety and security policies.
• Perform other duties as required.
• Direct and manage department personnel by planning, scheduling, delegating, and overseeing work assignments.
• Authorize, coordinate, and schedule work with vendors and consultants.
• Conduct personnel actions, including hiring, interviewing, and overseeing training and performance evaluations.

Requirements

• High school diploma or GED required.
• Eight (8) years of progressively responsible experience in railroad or rail transit T&E crew operations.
• One (1) year of lead, supervisory, or crew-calling/scheduling experience preferred.
• Previous experience as a Conductor or Engineer, or direct crew-calling/crew-dispatch experience, preferred.
• Knowledge of railroad or rail transit T&E crew operations, operating rules, and hours-of-service regulations (49 CFR Part 228).
• Knowledge of crew-calling and crew-board management practices.
• Demonstrated ability to promote and sustain a positive safety culture.
• Demonstrated supervisory capability.
• Ability to manage competing priorities between floor supervision and crew-calling duties.
• Strong interpersonal and leadership skills.
• Ability to communicate effectively and professionally.
• Ability to recognize situations where discipline and crew-assignment responsibilities could create a conflict of interest.
• Proficiency in standard business, scheduling, and crew-calling software applications.
• Must be able to safely operate a motor vehicle and use a telephone or radio/headset equipment.
• Must be able to lift and move material weighing up to 20 lbs.
• Must be able to perform work at a computer terminal for several hours a day.
• Regular and predictable attendance at assigned work location is an essential function.
• All applicants must be currently authorized to work in the United States.
• Incumbent must have the ability to stand, walk, and travel throughout rail yard and field locations for a significant portion of the workday.
• Incumbents must be able to function in an environment with constant interruptions.

Skills

• Railroad or rail transit T&E crew operations
• Operating rules
• Hours-of-service regulations (49 CFR Part 228)
• Crew-calling
• Crew-board management
• Marking crews up/down
• Managing the extra board
• Safety culture promotion
• Risk recognition
• Rule deviation response
• Fatigue-related concern recognition
• Supervisory capability
• Work assignment
• Performance monitoring
• Employee coaching
• Attendance concerns
• Conduct concerns
• Discipline administration
• Priority management
• Interpersonal skills
• Leadership skills
• Effective communication
• Professional communication
• Conflict of interest recognition
• Standard business software
• Scheduling software
• Crew-calling software

Location

• Onsite

Work Type

• Full-time
• Onsite

Experience Level

• 8 years of progressively responsible experience in railroad or rail transit T&E crew operations
• 1 year of lead, supervisory, or crew-calling/scheduling experience preferred

Education Level

• High school diploma or GED
• Associate degree or bachelor's degree in Transportation, Business Administration, or a related field preferred
• Equivalent combination of directly related education and experience may be considered

About the Company

• CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees.
• CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.

Equal Opportunity

• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws.