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About the Role
We seek an experienced, passionate, and highly motivated Client Solutions Engineer to bring our technology to life, establishing and exemplifying best practices in product activation. As a key technical expert, you will be instrumental in the execution of strategically important implementations, illuminating client usage to improve our offerings. This role requires frequent communication with customers and partners, finding clever solutions to complex problems, and drawing upon experience and creativity to ensure the success of demanding client initiatives.
Responsibilities
- Develop and document business and technical solutions for client project execution
- Execute standard feature enablement and client onboardings
- Assist in complex implementations, and clarify appropriate resolution paths for new or unclear use cases working with Senior and Lead SEs
- Provides timely, technical support and problem resolution for escalated field service questions from support team
- Act as primary liaison between the client, account team, engineering and product management teams, providing guidance and feedback on product usage and gaps or needs
- Provide advice to Marketing, Product Marketing and Revenue Development on “story”, materials, and product features
- Provide primary technical expertise in FreeWheel’s most highly strategic pre-sales efforts in case a prospect needs deep technical insight into FreeWheel’s technology
- Provide training to our internal teams, and occasionally to our clients
Requirements
- BA/BS degree and experience with video technologies and/or online advertising a plus
- Willing and able to be extremely “hands-on”, in both technical and non-technical aspects when dealing with clients and teammates
- Strong communication skills – this position requires significant amount of client interaction. Being a Solutions Engineer is all about explaining how the technology solves the business problem. You should be able to do this well, to any audience; from developers to executives, in a way that both communicates value and achieves the desired results.
- Solid skills with web/mobile technologies: JavaScript, HTML5, CSS, ActionScript 3, Objective C, XML, etc.
- Working knowledge of database structures and SQL
- Think creatively and solve problems actively.
- Experience in programmatic ad serving (DSP/SSP) is a plus
- Incredibly smart and excited about learning
- Ego-free and know when to seek guidance or input
- Self-motivated, comfortable working independently, and thrive in a small company
- Optimistic with a strong sense of humor
- Genuinely intrigued by the opportunity to help reshape television as we know it
Skills
- JavaScript
- HTML5
- CSS
- ActionScript 3
- Objective C
- XML
- SQL
Location
- London
Work Type
- Full-time
Experience Level
- 2-5 Years
Education Level
- Bachelor's Degree
Benefits
- Benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
About the Company
- FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers.
- Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels.
- As a global company, we have offices in nine countries and can insert advertisements around the world.
Equal Opportunity
- Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.