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About the Role
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers, making it easier to transact across all screens, data types, and sales channels.
Responsibilities
- Provide strategic account management and sales leadership for an assigned portfolio of strategic client group accounts.
- Develop and execute strategy for each account in the portfolio.
- Manage day-to-day activities including maintaining existing base of revenue and driving value within the account.
- Drive billing activities with clients.
- Ensure customer retention and guide operational efforts to meet/exceed financial goals.
- Manage overall customer relationships and ensure customer satisfaction.
- Maintain high customer satisfaction by leveraging the Net Promoter Score system.
- Mentor and train junior-level account managers.
- Team with customer service leadership and customer support teams to ensure end-to-end customer satisfaction.
- Serve as the primary escalation point for customer issues.
- Maintain and manage a portfolio of accounts and/or an existing revenue base.
- Cultivate relationships with partners to gain insight into customer strategy and expansion plans.
- Partner with sales to develop new sales opportunities, review quota, funnel, and forecast for various accounts.
- Support leadership with revenue forecasting activity within accounts.
- Review new revenue opportunities to identify potential growth areas.
- Support the customer success team, including initiatives such as retention and client engagement.
- Support sales and business leaders with quarterly business reviews (QBRs) for each account.
- Exercise independent judgment and discretion in matters of significance.
Requirements
- More than 5 years of experience in account management or client-facing roles.
- Experience negotiating commercial deals and campaign terms with clients (DSPs, SSPs, or independents).
- Proven ability to build and maintain client relationships across key accounts.
- Comfortable working with sales teams on pipeline, forecasting, and targets.
- Ability to spot growth opportunities and drive revenue within accounts.
- Understand Operating Principles and use them as guidelines.
- Own the customer experience, putting customers first and making them promoters.
- Be an enthusiastic learner, user, and advocate of the company's technology, products, and services.
- Win as a team by working together and being open to new ideas.
- Be an active part of the Net Promoter System.
- Drive results and growth.
- Support a culture of inclusion.
- Do what's right for each other, customers, investors, and communities.
Skills
- Adtech
- Programmatic
- Media sales
- Programmatic ecosystem (DSPs, SSPs, exchanges)
- Working directly with DSPs
- Relationship management
Location
- Global
Work Type
- Full-time
Experience Level
- 5-7 Years
Education Level
- Bachelor's Degree
Benefits
- Options, expert guidance, and tools to support physical, financial, and emotional well-being.
About the Company
- FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers.
- Powered by premium video content, robust data, and advanced technology.
- We have offices in nine countries.
Equal Opportunity
- Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.