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About the Role
Comcast is seeking energetic, curious, and passionate individuals to build a rewarding retail career with Comcast Xfinity. As innovators and leaders, we invent groundbreaking technology, craft outstanding entertainment experiences, and take extraordinary care of our customers. Join us to be a part of something big.
Responsibilities
- Engage customers with enthusiasm, demonstrating and explaining product features.
- Provide outstanding customer service during all interactions.
- Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up.
- Assist customers with account statements and bill payments.
- Answer customer questions about services, make account changes, and process service requests.
- Act as a brand ambassador to promote Comcast/Xfinity products.
- Demonstrate expert-level understanding and passion for technology, especially Comcast products and services.
- Maintain detailed sales product knowledge, including competitive information.
- Contribute to a fun and competitive environment by connecting products and services to customers’ lifestyles.
- Adhere to retail operational policies and procedures for a consistent and professional store environment.
Requirements
- High School Diploma or equivalent.
- Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays.
- Regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes.
- Ability to move around the store constantly.
Skills
- Communication
- Critical Thinking Problem Solving
- Customer-Focused
- Persuasion
- Professional Integrity
- Resilience
- Self Motivation
- Teamwork
- Technical Knowledge
- Workplace Organization
Work Type
- Retail
Experience Level
- 2-5 Years
Education Level
- High School Diploma / GED
Salary/Compensations
- $19.61 Base + Targeted Commission
- Total Target Compensation: $27.99
Benefits
- Day-One benefits
- Medical, Dental, and Vision coverage
- Comcast XFINITY courtesy services in Comcast serviced areas
- Discount tickets to Universal Resorts
- Paid Parental leave
- Tuition reimbursement of up to $8,000 (Full Time employees)
- Paid Time Off
- 401K Savings Plan – with up to 6% dollar-to-dollar matching
About the Company
- Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences.
- As a Fortune 40 industry leader, Comcast is at the forefront of change, propelled by diverse talents that bring cutting-edge products and services to life.
- We take pride in our work, products, services, and dedication to the community.
- We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.
Equal Opportunity
- Comcast is an EOE/Veterans/Disabled/LGBT employer.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
- Comcast is an equal opportunity workplace.
- We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
- Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes.
- Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.