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About the Role
RMHCBA is seeking a charismatic, self-starter, problem solver, people person, and highly organized individual to join our Mission Bay team as a Guest Services Associate at UCSF Benioff Children’s Hospital Mission Bay. This role supports the Family Room, coordinates meal distribution, assists in-hospital families, and maintains a clean and secure environment. The role also involves directing volunteers and ensuring services align with policies. The ideal candidate is comfortable interacting with diverse families in a medical setting and possesses a multifaceted skill set including creativity, organization, and patience.
Responsibilities
- Connect with outgoing/incoming staff at the beginning and end of each shift to relay important information.
- Support the Family Room at UCSF Mission Bay by staffing the center and providing services to in-hospital families.
- Stock and distribute resources including snack bags, laundry soap, toiletries, and other items to storage.
- Accept, set-up, and distribute lunches and dinners.
- Support and provide back up in communication with UCSF housing coordinators to assign guest rooms.
- Support communication with community and hospital partners to coordinate family holiday events and gift giveaways.
- Communicate with Programs Coordinators/Hospital Staff when family shares their concerns or has questions.
- Support infection control process by sanitizing touched areas, handling food accordingly, and following hospital protocols and mandates, family room, family lounges, and family laundry areas.
- Monitor inventory of items, and cleaning supplies.
- Submit work orders with UCSF for Family Room and related items.
Requirements
- High School Diploma
- 1 year of customer experience or in a related field
- Relevant professional experience in working with people from diverse cultural and socioeconomic backgrounds, families in crisis, medical environment, and understanding of non-profit community
- Compassionate and attentive customer service.
- Demonstrated ability to problem-solve and organizational skills.
- Excellent attention to detail.
- Demonstrated active listening.
- Ability to handle difficult situations with confidence and compassion.
- Ability to deescalate difficult situations.
- Service oriented with a good sense of humor.
- Ability to set up professional boundaries.
- Experience working with volunteer groups or personal volunteer experience.
- Demonstrated ability to communicate clearly through different mediums.
- Ability to work with diverse populations.
- Computer literate in MS Office suite of products or similar.
- Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families.
- Certified in Adult & Pediatric CPT, First Aid, and AED or ability to get certified.
- Valid CA driver’s license.
- Must be able to lift 50 pounds.
Skills
- Charismatic
- Self-starter
- Problem solver
- People person
- Highly organized
- Multifaceted operator
- Creative
- Charming
- Outgoing
- Socially sensitive
- Flexible
- Patient
- Team-oriented
- Imaginative
- Detail-oriented
- Spontaneous
- Customer service
- Problem-solving
- Organizational skills
- Attention to detail
- Active listening
- Handling difficult situations
- Deescalation
- Service oriented
- Good sense of humor
- Setting professional boundaries
- Clear communication
- Working with diverse populations
- MS Office suite proficiency
Location
- Mission Bay
Work Type
- Full-time
Experience Level
- 1 year of customer experience or in a related field
Education Level
- High School Diploma
About the Company
- RMHCBA is seeking an individual to join our Mission Bay team at UCSF Benioff Children’s Hospital Mission Bay.