Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this EPI iTeam Customer Engineer (C2) role.
Rezi rewrites your resume against Applied Materials's job description. Free.
Tailor your resume to this EPI iTeam Customer Engineer (C2) role.
Rezi rewrites your resume against Applied Materials's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the EPI iTeam Customer Engineer (C2) posting at Applied Materials — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the EPI iTeam Customer Engineer (C2) posting at Applied Materials — free, in seconds.
About the Role
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Responsibilities
- Performs all standard service system startup activities Dock through Tier 1.
- Assists in transition into standard Tier 2 system qualifications at customer locations.
- Completes quality repairs and troubleshooting activities during assigned system installations.
- Responds to fab issues by communicating with other engineers and participating in escalation conference calls.
- May participate in projects to reduce costs and install cycle time.
- Verifies operational quality of system equipment.
- Assists senior engineers as needed.
- Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
- Diagnoses and resolves technical problems using training and experience to identify process, software, or hardware related system problems.
- Strives to perform BKM’s.
- Uses knowledge management systems.
- Follows all IP guidelines.
- Assumes responsibility for complete customer satisfaction within work area.
- Assists in planning, communicating, and coordinating support plans with customer management.
- Complies with all safety procedures and consistently demonstrates safety as a value.
- Required to travel to any global region to support installation activity which could be up to 80% travel throughout a given year.
- Opportunity to expand career in other areas as technical skill set develops within iTeam.
Requirements
- Ability to read and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Familiarity with hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
- This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
- Requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Skills
- Digital analytics
- Basic diagnostic techniques
- Preventative maintenance
- Corrective maintenance
- Electrical systems
- Vacuum systems
- Mechanical systems
- Plasma systems
- Hydraulic systems
- Gas systems
- Troubleshooting
- Communication
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Location
- Hiroshima, JPN
- Hokuriku, JPN
- Kamimashiki, JPN
- Kyoto, JPN
- Nishi Tokyo, JPN
- Yokkaichi, JPN
Work Type
- Full time
- Assignee / Regular
Experience Level
- 1–3 years of work experience in customer/field service support, or a related technical field
Education Level
- Associate degree
- Military technical training
- Field service experience
- Trade certification
Benefits
- Supportive work culture that encourages learning, development, and career growth
- Programs and support that encourage personal and professional growth
- Care for employees at work, at home, or wherever they may go
About the Company
- Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.
- The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
- Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
- The work we do together advances the world’s technology.
Equal Opportunity
- Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.