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About the Role
This role focuses on overseeing day-to-day administration performance, managing suppliers effectively, strengthening operational resilience and risk management, and shaping and maintaining robust policies, practices and controls for the HSBC Bank (UK) Pension Scheme. Success means high-quality, compliant and efficient pension operations, ensuring strong third-party performance, and providing clear governance and reporting.
Responsibilities
- Oversee day-to-day performance with scheme administrators, strengthening service delivery, resolving issues and enhancing commercial relationships.
- Strengthen performance improvement activity with third parties to improve outcomes and experience for members.
- Monitor regulatory changes impacting Scheme operations and apply technical pensions knowledge to evaluate solutions.
- Own operational risk activity by identifying, analysing, monitoring and mitigating operational risks.
- Deliver remediation activity to resolution, tracking progress and outcomes and escalating where appropriate.
- Partner with the Pension Scheme Executive Head of Finance to review financial information received from administrators and follow up queries and issues.
- Prepare papers and recommendations on Scheme operations for the PSE Executive Committee, Trustee Committees, Trustee Board and Bank stakeholders.
- Contribute to strategic development and continuous improvement of member administration and communication services.
Requirements
- Demonstrate established experience operating within large DB/Hybrid and/or DC pension schemes, acting as a subject matter expert in operational delivery of pension services and pension scheme administration.
- Apply in-depth knowledge of pension administration industry standards and best practices gained in-house or through third-party roles.
- Manage third-party supplier relationships and contractual arrangements with strong focus on operational risk management, partnering closely with the Risk Function.
- Build and sustain effective relationships with internal and external stakeholders including holding third parties to account to achieve the best outcomes for members.
- Apply knowledge of pension legislation and the UK regulatory framework across DB and DC benefit structures.
- Digest regulatory change alongside third-party legal advice to identify required changes to operational processes and practices.
- Demonstrate proactive problem solving, implementing solutions efficiently both independently and collaboratively.
- Use strong analytical, communication, presentation and stakeholder management skills to influence decisions and improve operational outcomes.
Skills
- Operational delivery
- Pension scheme administration
- Pension administration industry standards
- Best practices
- Third-party supplier relationship management
- Contractual arrangements
- Operational risk management
- Pension legislation
- UK regulatory framework
- DB benefit structures
- DC benefit structures
- Analytical skills
- Communication skills
- Presentation skills
- Stakeholder management skills
Location
- UK
Work Type
- Full-time
Experience Level
- Senior
- Manager
Benefits
- Tailored professional development opportunities
- Competitive pay
- Private healthcare for all UK-based employees
- Enhanced maternity and adoption pay and support
- Contributory pension scheme with a generous employer contribution
About the Company
- HSBC is a global financial institution offering opportunities, support, and rewards.
- We are dedicated to creating diverse and inclusive workplaces.
- We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone.
Equal Opportunity
- We are dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
- We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
- We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
- If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.