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About the Role

As a Senior Complex Casualty Claims Resolution Specialist, you will manage high-severity personal lines auto and homeowner’s liability claims involving significant injuries, complex liability questions, attorney representation, and litigation.

Responsibilities

Manages, investigates, and resolves claims.
Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.
Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
Prepares for and attends trials, hearings and conferences as required.
Communicates proactively and clearly with policyholders, witnesses, and claimants in order to gather information regarding claims.
Responds to various written and telephone inquiries including status reports in a timely and professional manner.
Ensures adequacy of reserves.
Recommends reserve increases on cases in excess of authority.
Contributes to a culture of innovation, positivity, and engagement through collaboration, continuous improvement, and active participation in team initiatives.
Effectively prepares and delivers presentations by gathering and organizing key information, identifying relevant facts and insights, tailoring content to the audience, and communicating information clearly, concisely, and professionally.
Accountable for security of financial processing of claims, as well as security information contained in claims files.
Responsible for managing the practices and billing activities of outside and in-house counsel.
May assist in the absence of the Claims Unit Manager, representing the company on matters involving state or federal regulatory agencies.
May be involved in special projects and/or mentoring at the direction of local management.

Requirements

Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
Must be able to effectively handle claims at the highest technical and complexity level.
Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
A full working knowledge of claims operations and procedures is required.
Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
Ability to obtain proper licensing as required.

Skills

Strong analytical thinking
Negotiation skills
Sound judgment
Professionalism
Empathy
Exceptional communication skills

Location

Chandler, AZ
Clifton Park, NY
Columbus, OH
Indianapolis, IN
Lake Mary, FL
Liberty Lake, WA
Marlton, NJ
Plano, TX
Suwanee, GA
Naperville, IL
Westborough, MA

Work Type

Hybrid (2 days in office)
Fully remote
10% travel

Experience Level

Senior
5+ years managing complex and litigated casualty claims
At least 7 years of directly related experience

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

Competitive Bonus Opportunity
$2,500 sign-on bonus for external candidates with an active FL or TX All-Lines Adjuster License (CEs current)

Benefits

Ongoing development
Coaching
Technical training
Mentoring
Internal mobility
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through Employee Resource Groups

About the Company

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.
Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.
Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Equal Opportunity

Liberty Mutual is an equal opportunity employer.
We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.