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About the Role

This role will act as the senior on-site technical resource for CSA’s Toronto location, responsible for the end-to-end delivery of site support services including end-user computing, endpoint build and lifecycle, corporate mobile fleet, meeting room technology, print services, IT asset control, and on-site infrastructure support.

Responsibilities

Act as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.
Manage the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Build, maintain, and publish standard laptop and desktop images, and image, configure, and deploy new devices.
Ensure deployed endpoints remain current on operating system versions, firmware, and security patches, and verify required security configuration prior to release.
Recover, wipe, re-image, refurbish, and repurpose returned laptops, and prepare end-of-life equipment for secure data destruction and disposal.
Procure, configure, deploy, and support the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune.
Install, configure, and troubleshoot the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.
Install, cable, and commission meeting room technology, and configure and support Microsoft Teams Rooms systems.
Provide hands-on technical setup and live support for on-site meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.
Troubleshoot wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence.
Act as remote hands for directed work in the site network closet.
Own and maintain the IT asset register across the full hardware lifecycle, and manage the IT stock room.
Deliver IT onboarding for new hires, including equipment handover and account provisioning, and execute offboarding activities.
Document resolutions, build and maintain knowledge base articles and site runbooks, and drive down repeat ticket volume.
Escort and oversee third-party vendors and contractors performing technology work on site.
Provide guidance, coaching, and knowledge transfer to less experienced technicians, managed service providers, and colleagues supporting other CSA locations.
Demonstrate superior customer service, supporting users at all technical skill levels in person and over the phone.

Requirements

Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Broad practical knowledge of end-user computing hardware, Windows and macOS operating systems, endpoint management tooling, and common business applications.
Working knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity) sufficient to isolate and resolve client-side issues and escalate with evidence.
Practical audio-visual skills, including low-voltage cabling, display and camera mounting, and room commissioning.
Strong problem-solving skills, with a structured, methodical approach to isolating root causes and a preference for permanent fixes over workarounds.
High degree of self-motivation, personal discipline, and accountability, with the ability to work productively without direct supervision.
Strong organizational and prioritization skills, with the ability to manage competing demands and scheduled project work concurrently.
Valid driver's license is required, with travel within Canada to support standards committee meetings and other CSA locations.
This position requires regular in-person attendance and punctuality in accordance with Company policies.
Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

Skills

End-user computing
Endpoint build and lifecycle
Corporate mobile fleet management
Meeting room technology
Print services
IT asset control
On-site infrastructure support
Hardware troubleshooting
Operating system troubleshooting
Application troubleshooting
Peripheral troubleshooting
SolarWinds Service Desk
Laptop and desktop imaging
Device configuration and deployment
Operating system patching
Firmware patching
Security patch management
Disk encryption
Endpoint protection
Multi-factor authentication
Mobile device management (MDM)
Microsoft Intune
Xerox multifunction device support
Microsoft Teams Rooms systems
Wireless connectivity troubleshooting
Client-side network troubleshooting
IT asset register management
IT onboarding and offboarding
Knowledge base article creation
Site runbook creation
Vendor management
Customer service
Windows
macOS
TCP/IP
DNS
DHCP
VPN
Low-voltage cabling
Display and camera mounting
Room commissioning

Location

Toronto

Work Type

Regular
Full time
On-site

Experience Level

Senior
5 plus years of information systems experience

Education Level

Information Technology related Bachelor Degree or College Diploma or equivalent

Salary/Compensations

$88,260-110,320

Benefits

Accommodation in the interview process

About the Company

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place.
It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day household items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do.

Equal Opportunity

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.
We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws.
We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.
Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.