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About the Role
The Workplace Services Ambassador supports the daily execution of workplace corporate services, ensuring the office remains welcoming, functional, and well-supported. This role focuses on hands-on service delivery, issue logging, shared-space readiness, pantry and catering support, conference room readiness, and employee assistance, playing an important part in delivering a seamless daily workplace experience.
Responsibilities
- Support consistent service standards across the office.
- Conduct regular floor walks to identify problems in shared spaces, meeting rooms, pantries, and general office areas.
- Monitor and report issues affecting employee and guest experience.
- Check pantry cleanliness, stock levels, and presentation standards, raising issues to the appropriate vendor or GCSD partner.
- Assist with catering coordination, setup readiness, and follow-up on service issues.
- Assist with vendor coordination and day-to-day workplace service requests.
- Support pantry, meeting room, catering, and hospitality readiness.
- Check conference rooms and meeting spaces for cleanliness, functionality, setup readiness, and hospitality presentation.
Requirements
- Proficient in Microsoft Office Suite
- Highly punctual, responsible, and reliable
- Excellent customer service and organizational skills
- Ability to work well independently and under pressure in a fast-paced corporate environment.
- Maintain a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain.
- Strong written and verbal communications skills
Skills
- Microsoft Office Suite
- Customer service
- Organizational skills
- Independent work
- Working under pressure
- Professional approach
- Ownership and responsibility
- Written communication
- Verbal communication
Location
- San Francisco
Work Type
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $28-$30/hr
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Company
- Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.
- Rapport invests in all of its ambassadors, allowing them to attain their career aspirations.
- Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries.
- Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.
- Compass Group is an equal opportunity employer.
- Rapport maintains a drug-free workplace.
Equal Opportunity
- Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.