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About the Role
The Regional Technical Manager will oversee field technical functions for Roofing Systems products within a geographic area, supervising a field technical organization and collaborating with the District Sales Manager to define target contractors and actions for achieving the business plan. This role is responsible for managing the product complaint process for a geographic area.
Responsibilities
- Supervise and develop field technical organization, including onboarding, product application, standard procedures, and career development.
- Collaborate with District Sales Manager to develop and implement a selective contractor base that grows sales and ensures profitable revenue.
- Respond proactively to issues and work with contractors to resolve installation problems.
- Possess up to $10,000 in repair procedure authority.
- Provide proactive services to contractors to enhance quality and workmanship while meeting commitments for the “Peak Advantage Contractor Program”.
- Respond to product complaints within one business day.
- Perform other related duties as assigned.
Requirements
- Bachelor's degree in a technical discipline or 10 years of building product experience.
- Minimum of 5 years' experience dealing with customers in a technical capacity in low slope commercial roofing or 3 years supervisory experience.
- Thorough knowledge of roofing practices.
- Thorough knowledge of legal issues relating to roofing or construction.
- Solid leadership skills.
- Solid customer service skills.
- Strong interpersonal, verbal and written communication skills.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
- Proven negotiation and problem resolution skills.
- Ability to work independently and in a team environment.
- Ability to interface at all levels of the organization, both internally and externally.
- Medium travel required (up to 50%).
- Must be able to drive a vehicle for long periods of time and possess a valid driver's license.
- Primary work environment is not typical of an office setting.
Skills
- Leadership
- Customer Service
- Interpersonal Communication
- Verbal Communication
- Written Communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Negotiation
- Problem Resolution
Location
- New Jersey
- New York
- Pennsylvania
- Connecticut
- Massachusetts
Work Type
- Full-time
Experience Level
- 5 years of experience dealing with customers in a technical capacity in low slope commercial roofing
- 3 years supervisory experience
- 10 years of building product experience
Education Level
- Bachelor's degree in a technical discipline
Salary/Compensations
- $96,200.00-$132,200.00 Annual
Benefits
- Choice of comprehensive medical plans
- Dental plan
- Vision plan
- Wellness program
- Critical illness insurance
- 401(k) plan with company match
- Paid vacation
- Paid sick leave
- Paid parental leave
- Basic life Insurance
- Short-term disability coverage
- Long-term disability coverage
- Employee assistance program
- Business travel accident coverage
- Supplemental life insurance
- Accidental death and dismemberment insurance
- Health spending account
- Traditional flexible spending account
- Dependent care spending account
- Tuition reimbursement program
- Vast educational opportunities
- Company-wide mentoring program
- Soft skills training
- Hard skills training
About the Company
- Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications.
- Products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.
- A proud member of the Berkshire Hathaway family of companies, serving customers in over 80 countries.
- Committed to delivering positive and powerful experiences.
- Passionate, care about people, perform at a superior level, and protect others and our environments.
Equal Opportunity
- We are proud to be an Equal Opportunity/Affirmative Action employer.
- We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.