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About the Role

Join HSBC’s Commercial Cards Client Change Management team as a Senior Project Manager supporting global customers with the implementation and enhancement of card programs, payment solutions and connectivity services. This hybrid role sits at the intersection of commercial cards, client connectivity, technology and operational delivery. You’ll oversee complex cross-border initiatives from planning through implementation and post-launch optimization working with clients, product teams, technology, operations, vendors and regional stakeholders. Success means clear governance, on-time delivery and a smooth onboarding experience for clients. You’ll also help strengthen data integrity and security while supporting adoption of new capabilities by client administrators, cardholders and finance teams. Over time you’ll help make delivery more consistent, scalable and efficient across regions.

Responsibilities

Oversee end-to-end delivery of commercial-card client change initiatives from planning through closure
Manage implementations and enhancements for commercial-card program including purchasing cards, corporate cards, virtual cards and lodge cards where applicable
Partner with clients and internal stakeholders to define scope, document requirements and agree clear deliverables
Develop and maintain detailed project plans with milestones aligned to targeted go live dates
Coordinate activities across global and regional teams acting as a central point of contact for clients and senior stakeholders
Govern onboarding including program configuration, account setup, implementation readiness and transition into business-as-usual support
Direct integration activity across client ERP and expense-management systems internal platforms and third-party providers using approved connectivity methods
Coordinate testing and validation of transaction, authorization, settlement, reconciliation and reporting files and manage post-launch connectivity performance

Requirements

Bring proven experience delivering complex client implementations, systems integration or change-management programs ideally in commercial cards and payments
Demonstrate strong project management capability delivering multi-workstream initiatives on time and within scope
Show experience working with global clients and geographically distributed teams
Apply knowledge of commercial-card products, payment processes and card program implementation
Use a working understanding of APIs, data mapping, host-to-host and file-based connectivity and enterprise-system interfaces
Navigate card transaction, settlement, reconciliation and reporting processes to support accurate delivery
Partner effectively with technology teams, third-party vendors and client technical contacts to resolve issues
Communicate clearly and influence effectively with senior stakeholders across business and technology
Hold PMP, PRINCE2, Agile or equivalent certification, or bring equivalent demonstrable project delivery experience
Apply awareness of data privacy, information security, operational risk and applicable regulatory requirements
Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Skills

Commercial cards
Client connectivity
Technology
Operational delivery
Project management
APIs
Data mapping
Host-to-host connectivity
File-based connectivity
Enterprise-system interfaces
Card transaction processes
Settlement processes
Reconciliation processes
Reporting processes
Data privacy
Information security
Operational risk
Regulatory requirements

Location

Work Type

Hybrid

Experience Level

Senior
Project Manager

Benefits

Tailored professional development opportunities
Competitive pay and benefits package
Robust Wellness Hub
Welcoming and inclusive work environment
Employee Resource Groups
Generous matching gift program
Comprehensive program of immersive Sustainability and Climate Change Initiatives
Industry-leading volunteerism policy

About the Company

HSBC is one of the largest banking and financial services organizations in the world.
Our purpose – Opening up a world of opportunity – explains why we exist.
Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers.
We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.
Our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.