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About the Role
We are seeking an organized and enthusiastic events professional to support the preparation and delivery of organized, welcoming, and professional event experiences. This role involves attention to detail, clear communication, and teamwork to ensure clients and hotel teams have the necessary support.
Responsibilities
- Coordinate conferences, meetings, and events from enquiry through to successful delivery.
- Build strong relationships with clients to understand their requirements and deliver exceptional experiences.
- Prepare event documentation, function sheets, and operational schedules for seamless event execution.
- Liaise with hotel departments to coordinate accommodation, food and beverage, audiovisual, and event requirements.
- Conduct site inspections and assist clients throughout the planning process.
- Respond to client enquiries promptly and professionally while maintaining a high level of customer service.
- Maintain accurate event records, contracts, and booking information.
- Identify opportunities to enhance the client experience and contribute to business growth.
- Use client feedback and event outcomes to identify opportunities for improvement.
- Work proactively across hotel departments to support coordinated delivery.
Requirements
- Previous experience coordinating events, hospitality operations, or customer service activities is preferred.
- Experience managing event administration, client communications, and event documentation.
- Ability to coordinate multiple event timelines while maintaining exceptional attention to detail.
- Confidence using event management systems and Microsoft Office applications.
- Ability to negotiate practical outcomes with clients and operational stakeholders.
- Confidence interpreting event, customer, or pipeline information.
Skills
- Passion for delivering exceptional guest and client experiences.
- Excellent interpersonal, communication, and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- High attention to detail and commitment to delivering seamless event experiences.
- Ability to remain calm and adaptable in a fast-paced operational environment.
- Strong problem-solving skills and the ability to respond proactively to changing event requirements.
- Flexibility to work varied hours, including evenings, weekends, and public holidays as required by event operations.
- A customer-focused and commercially aware approach.
Location
- Darling Harbour
- Sydney
Work Type
- Full-time
Experience Level
- Previous experience coordinating events, hospitality operations or customer service activities preferred.
Education Level
- Relevant qualification in Hospitality, Events, Tourism or Business is advantageous.
- Diploma or Certificate in Event Management, Hospitality or Tourism (preferred).
Benefits
- Career Growth & Accredited Learning pathways
- Hotel & Dining Discounts
- Global Opportunities
- Everyday Savings on groceries, shopping, entertainment, travel and essentials
- Wellbeing Support including Employee Assistance Program (EAP) services
- Flexibility & Leave including Birthday Leave, Parental Leave, Purchased Leave and Life Leave
About the Company
- TFE Hotels is one of Australia's leading global hospitality groups with 80+ hotels, 12+ brands, and operations across 11+ countries.
- Adina Sydney Darling Harbour is a premium apartment hotel located on King Street Wharf, recently refurbished, offering 114 spacious studios and apartments.