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About the Role
Cochlear is seeking an experienced Digital Business Analyst to translate strategic direction into practical, build-ready processes and requirements within a complex global Digital Marketing environment. This role involves mapping current processes, identifying gaps, designing future-state workflows, and defining requirements for delivery teams.
Responsibilities
- Lead discovery across business and technical stakeholders to understand current workflows, handoffs, pain points and information gaps.
- Design detailed future-state processes covering intake, prioritisation, routing, decision points, governance, exceptions and escalation.
- Translate business needs into clear, build-ready requirements, including process flows, user stories, acceptance criteria, decision matrices and functional specifications.
- Help identify opportunities for workflow automation and AI-assisted processes, defining appropriate business rules, controls and human oversight.
- Partner across Digital Marketing, Marketing Technology, analytics, regional teams and delivery partners to validate requirements and solution designs.
- Define reporting and measurement requirements to demonstrate improvements in workflow, capacity, visibility and efficiency.
- Support implementation, adoption and continuous improvement as new ways of working are introduced.
Requirements
- Strong experience in business analysis, requirements engineering and process modelling.
- Demonstrated experience designing complex current-state and future-state workflows.
- Ability to translate strategic direction into detailed process, data, functional and governance requirements.
- Strong stakeholder facilitation skills across business and technology environments.
- Experience defining decision logic, controls, exceptions and traceability within workflows.
- Strong written and visual communication skills.
- Experience with Adobe Workfront, Workfront Planning, Workfront Fusion or another enterprise workflow/work-management platform is highly regarded.
- Experience across digital marketing, marketing operations, content supply chain or campaign workflows is highly regarded.
- Exposure to workflow automation, AI-assisted processes, Agile delivery and operational reporting would also be advantageous.
Skills
- Business analysis
- Requirements engineering
- Process modelling
- Workflow design
- Stakeholder facilitation
- Written communication
- Visual communication
- Adobe Workfront
- Workfront Planning
- Workfront Fusion
- Enterprise workflow/work-management platforms
- Digital marketing
- Marketing operations
- Content supply chain
- Campaign workflows
- Workflow automation
- AI-assisted processes
- Agile delivery
- Operational reporting
Location
- Onsite
Work Type
- Fixed Term contract
Experience Level
- Experienced
Benefits
- Close to public transport
- Onsite parking
About the Company
- Cochlear’s mission is to help people hear and be heard.
- As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound.
- We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies.
- Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
- Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
Equal Opportunity
- At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.
- Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported.
- Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.