Service Director | San Francisco Bay Area Regional Application
Swickard Management Company, Swickard Auto Group · CA, US
11 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Service Director | San Francisco Bay Area Regional Application role.
Rezi rewrites your resume against Swickard Management Company, Swickard Auto Group's job description. Free.
Tailor your resume to this Service Director | San Francisco Bay Area Regional Application role.
Rezi rewrites your resume against Swickard Management Company, Swickard Auto Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Service Director | San Francisco Bay Area Regional Application posting at Swickard Management Company, Swickard Auto Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Service Director | San Francisco Bay Area Regional Application posting at Swickard Management Company, Swickard Auto Group — free, in seconds.
About the Role
Swickard Auto Group is building a pipeline of qualified Service Director candidates for future single-store openings. This role involves leading fixed operations, including service, parts, and body shop, as a unified P&L with full accountability for performance. The ideal candidate will drive key metrics, develop their team, and partner with store leadership to achieve overall business objectives.
Responsibilities
- Own the full fixed operations department -- service, parts, and body shop where applicable -- as a unified P&L with full accountability for performance
- Drive CSI, absorption, effective labor rate, technician efficiency, and gross profit to targets -- and hold your leadership team accountable to the same
- Develop service and parts managers -- coaching fixed ops leadership rather than bypassing them, and building the bench strength that supports growth
- Partner with the General Manager and variable ops leadership to align the store's fixed ops performance with overall business objectives
- Oversee manufacturer certification compliance, warranty administration, and OEM relationship management
- Lead recruiting, retention, and development of technicians and service advisors -- fixed ops talent is the foundation of sustainable absorption
- Monitor and act on key fixed ops metrics -- absorption, hours per RO, effective labor rate, technician productivity, parts fill rate, and aged inventory
Requirements
- 5+ years of Service Manager or Service Director experience at a franchised dealership
- Luxury or import brand fixed ops leadership experience strongly preferred -- Mercedes-Benz, BMW, Audi, Lexus, Toyota, Honda, Volvo, or comparable platforms represented across our four markets
- Demonstrated absorption performance at or above 100% -- you know what a self-sustaining fixed ops operation looks like and you've built one
- Strong P&L fluency -- you read your department financials, you understand what drives them, and you act on them proactively
- A developer of people -- your service managers, advisors, and technicians perform better because of how you lead them
- Prior DMS experience required -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
- Valid driver's license with a clean driving record
Skills
- CSI
- Absorption
- Technician development
- Department financial performance
- P&L management
- Manufacturer certification compliance
- Warranty administration
- OEM relationship management
- Recruiting
- Retention
- DMS experience
Location
- San Francisco, CA
- Bay Area
- Portland
- Seattle
- Thousand Oaks
Work Type
- Fixed ops
- Single-store
Experience Level
- 5+ years required
Salary/Compensations
- $180,000 - $240,000+/yr
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Executive-level visibility within a 40+ rooftop organization with an active acquisition pipeline
- Employee vehicle purchase and service discounts
About the Company
- Swickard Auto Group is a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners.
- We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're leading a store in Portland or Thousand Oaks, the standard is the same. Do right by people, every time.
- Swickard's organizational infrastructure -- centralized HR, legal, finance, marketing, and fixed ops best practices -- means a Service Director here focuses on leading the department rather than rebuilding operational foundations from scratch
- A company that promotes from within -- Service Directors who build strong, self-sustaining fixed ops operations at Swickard are the natural pipeline for broader operational and platform leadership roles as the organization expands
- Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
- Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard across every department, fixed ops included
Equal Opportunity
- Veterans encouraged to apply