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About the Role
Provides highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. Serves as a liaison with customers on administrative and technical matters, interpreting needs and clarifying problem resolution responsibilities.
Responsibilities
- Provides highly visible customer support through independent on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems, including warranty issues.
- Approves operational quality of system equipment.
- Instructs customers in the operation and maintenance of the system, and determines methodology and product designs.
- Serves as company liaison with customer on administrative and technical matters for assigned projects, including scheduling.
- Interprets customers needs and clarifies problem resolution responsibilities.
- Determines most cost effective engineering repair/resolution to minimize customer downtime.
- Works closely with the Product Support Team, Order Administration Group, Sales Group and Global Logistics Service Group.
Requirements
- Graduate in engineering, electrical, physics, etc. from a university of science and technology, or equivalent knowledge and technical experience.
- Able to communicate effectively in both Japanese and English.
- Good communication skills to build better relationships with customers.
- Regular driver's license.
- FSE experience in industrial equipment.
- Experience in electrical or mechanical related work.
- Experience handling laser oscillators or laser-equipped processing machines, markers, inspection equipment, etc.
Skills
- Customer support
- Installation
- Diagnosis
- Troubleshooting
- Service and repair
- Warranty issue resolution
- System equipment operation
- Customer instruction
- Product design adaptation
- Project management
- Communication
- Problem resolution
- Cost-effective engineering
- Team collaboration
- Japanese language proficiency
- English language proficiency
- Driver's license
Education Level
- Graduate in engineering, electrical, physics, etc. from a university of science and technology, or equivalent knowledge and technical experience.
About the Company
- Coherent Corp. is a global leader in lasers, engineered materials and networking components.
- We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets.
- Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program.
- It's an exciting opportunity to work for a company that offers stability, longevity and growth.
Equal Opportunity
- Coherent Corp. is an equal opportunity/affirmative action employer.
- All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.