Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Strategic Account Executive – Strategic Retention role.
Rezi rewrites your resume against Tungsten Automation's job description. Free.
Tailor your resume to this Strategic Account Executive – Strategic Retention role.
Rezi rewrites your resume against Tungsten Automation's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Strategic Account Executive – Strategic Retention posting at Tungsten Automation — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Strategic Account Executive – Strategic Retention posting at Tungsten Automation — free, in seconds.
About the Role
The Strategic Retention Account Executive drives the renewal of maintenance, subscription, and SaaS contracts, influencing global retention outcomes. This role collaborates with teams to develop and implement renewal policies and customer-facing activities, partnering with Maintenance Directors and Managers to ensure professional service delivery. The executive will work with senior management to develop renewal plans, targets, and quotas, influencing resource prioritization to maximize retention.
Responsibilities
- Lead renewal efforts across the designated region, with impact on global retention outcomes.
- Own strategic maintenance, SaaS, and subscription renewal bookings and revenue while increasing Gross Rate of Retention (GRR).
- Coordinate proactive system health checks, configuration tune-ups, and process optimization for accounts with upcoming renewals.
- Pair internal senior leaders with executive counterparts at strategic accounts to elevate relationships, unblock escalations, and align long-term business goals.
- Measure client performance against original business success criteria during Quarterly Business Reviews.
- Monitor user behavior, system performance, and support ticket trends to intervene proactively before customers consider leaving.
- Mitigate the impact of client staff turnover by ensuring the delivery of on-demand certifications, updated documentation, and "train-the-trainer" sessions.
- Be a strategic and operational leader.
- Develop and champion key processes for renewals teams, monthly reporting, and annual planning.
- Drive renewals process to increase on-time and overall renewal rates across all Tungsten Automation Corporation lines of business.
- Coordinate with other departments and serve as a liaison with sales, finance, order administration and order fulfillment.
- Participate in various operational and leadership meetings representing Global Renewals.
- Schedule and conduct conference calls with customers as needed.
- Execute strategic and tactical business plans.
- Ensure renewal efforts align with company strategic goals.
- Provide leadership on key internal projects and initiatives to support a continually improving, changing and rapidly growing business.
- Utilize AI-enabled tools to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards.
Requirements
- While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Skills
- AI-enabled tools
Location
- United Kingdom
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- 93000-113000 GBP
Benefits
- Bonuses
- Commissions
- Equity
About the Company
- Tungsten Automation Corporation software enables organizations to Work Like Tomorrow™—today.
Equal Opportunity
- Tungsten Automation is committed to fair, consistent, and transparent pay practices, wherever we operate.
- Base pay range: For this role, based in the United Kingdom, the base pay range is 93000-113000 GBP, set using objective, gender-neutral and otherwise non-discriminatory job evaluation criteria applied consistently to all employees performing this role or work of equal value.
- Total compensation: This range reflects base pay only. Tungsten Automation may also offer bonuses, commissions, equity, and benefits, described separately where applicable or required by local law.
- How your pay is determined: Your base pay within this range will be based on objective, non-discriminatory factors — such as location, skills, qualifications, relevant experience, and education or training. It will not be reduced based on prior salary, and will not fall below the disclosed range or below what colleagues performing equal work or work of equal value receive.
- Salary history: Tungsten Automation does not ask candidates about current or past pay, and you are not required to disclose it, except where local law expressly permits or requires this.
- Your right to discuss pay: Nothing in this notice limits your right to discuss your own pay, to negotiate, or your entitlement to equal pay for equal work or work of equal value. Tungsten Automation does not retaliate against employees or candidates for discussing compensation.
- Questions: If you have questions about this notice or how pay was determined for this role, contact talent@tungstenautomation.com.