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About the Role
The Small Law (SLF) Renewal Specialist is responsible for increasing revenue, usage, and market share in assigned territory in Canada for WestLaw, Practical Law, TaxNetPro, and CoCounsel. You will leverage your expert consultative approach and opportunity analysis to meet customer needs through an in-depth understanding of Thomson Reuters products and strong relationship-building skills. This role requires working with both English and French speaking clients and colleagues, seeking a fully bilingual candidate.
Responsibilities
- Build productive, long-term relationships with Canadian SLF clients, taking responsibility for their satisfaction and loyalty.
- Identify and outreach to at-risk accounts, supporting renewals in assigned accounts alongside Sales Executives.
- Create sales solutions that meet SLF client needs and exceed their expectations with Thomson Reuters solutions.
- Attain assigned revenue account goals.
- Partner closely with Sales Executives to identify sales opportunities within each firm.
- Negotiate outcomes that gain the support of all parties by exploring alternatives and positions.
- Demonstrate deep knowledge of Westlaw, Practical Law, TaxNetPro, and CoCounsel, and educate customers on how Thomson Reuters solutions compare to competitors.
- Leverage marketing, training, solution consultant, and Thomson Reuters AI teams and tools to increase the efficiency and effectiveness of the role.
- Monitor competitive activity in assigned accounts and communicate insights to divisional and regional management.
Requirements
- Bachelor’s Degree or equivalent experience
- Excellent written and oral communication in both English and French
- Strong communication and presentation skills
- Customer service orientation and experience
- Proficient in MS office tools
- Legal industry experience preferred
- Account Management, retention or sales experience strongly preferred
Location
- Canada
Work Type
- Hybrid Work Model
- Work from anywhere for up to 8 weeks per year
Education Level
- Bachelor’s Degree or equivalent experience
Salary/Compensations
- $89,000 CAD - $139,000 CAD
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
About the Company
- Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
- We serve professionals across legal, tax, accounting, compliance, government, and media.
- Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
- Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
- We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
- At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
- As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
Equal Opportunity
- As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
- To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
- Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
- We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.