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About the Role
The Retail Store Manager is responsible for curating the in-store client experience and leading the team in hospitality, styling excellence, and operational precision. This role drives client satisfaction and business success through leadership, strategic sales planning, and a commitment to luxury service.
Responsibilities
- Lead, inspire, and mentor a team to deliver an exceptional luxury client experience.
- Recruit, onboard, train, and develop talent while fostering a culture of hospitality, professionalism, and performance.
- Provide coaching, feedback, and performance management to elevate individual and team results.
- Conduct regular team meetings, product knowledge sessions, and service refreshers.
- Maintain consistent and professional communication with office teams and vendors.
- Model best-in-class client engagement, styling expertise, and relationship-driven selling.
- Establish sales associate goals to achieve store sales targets and develop strategies to drive revenue.
- Partner with associates to build and utilize client books for proactive outreach and personalized service.
- Identify key opportunities within market trends, customer feedback, and local community interactions.
- Oversee all store operations, staffing, scheduling, and workflow.
- Manage store financial performance including budgeting, payroll oversight, expense control, and KPI analysis.
- Review sales dashboards, inventory availability, and business performance indicators to drive business.
- Ensure accurate inventory management, operational compliance, and adherence to loss-prevention procedures.
- Maintain a pristine store environment through visual merchandising, cleanliness, and brand-appropriate presentations.
- Uphold and elevate brand values, aesthetic standards, and customer service expectations.
- Monitor market trends and competitor activity to identify opportunities.
- Drive community engagement and local outreach to enhance brand presence and client acquisition.
Requirements
- Ability to stand, move, bend, and walk for extended periods (8–10 hours).
- Ability to lift up to 20 lbs periodically.
Skills
- Inspirational leadership
- Clienteling
- Polished, professional communication
- Exceptional interpersonal skills
- Exceptional presentation skills
- Deep understanding of luxury client expectations
- Strong analytical ability
- Proficiency in Microsoft Office
- Proficiency in retail POS systems
- Proficiency in technology platforms
Location
- Raleigh, North Carolina
- Durham, North Carolina
Work Type
- Full-time
Experience Level
- 5+ years of experience in luxury retail management, merchandising, buying, or client-driven sales leadership.
- Proven track record of meeting sales targets
- Proven track record of coaching high-performing teams
- Proven track record of growing client relationships
Education Level
- Bachelor’s degree in Business, Marketing, Fashion, or related field preferred.
Salary/Compensations
- $150,000 - $190,000 annually
- Eligible to participate in the company’s annual store manager bonus program.
About the Company
- Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors.
- Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories.
- We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life.
- We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.
Equal Opportunity
- Peter Millar & G/FORE are equal opportunity employers.
- Prohibit discrimination and harassment of any type.
- Afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.
- Comply with applicable state, county and local laws governing non-discrimination in employment.