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About the Role
The Floor Host is the primary point of contact on office floors, responsible for delivering a hospitality-based experience, providing information, and directing assistance. This role involves interfacing with all office services and offering visible support to guests and visitors, ensuring they are connected with the right people and resources.
Responsibilities
- Provide real-time support for meetings, verifying room requirements and ensuring client expectations are met.
- Perform continuous floor tours to maintain optimal appearance and condition of the space.
- Utilize tools and resources to anticipate customer needs and provide first-contact resolution.
- Stay informed about in-house and area functions to answer questions via multiple communication channels.
- Support guests and visitors in securing workspace, advocating for the client's hoteling culture.
- Verify room occupancy and reclaim unused meeting space to optimize utilization.
- Monitor meeting rooms for participant arrivals/departures and no-shows, ensuring timely closure of work areas.
- Collaborate with facility maintenance to address and resolve issues such as furniture stains, carpet damage, or lighting problems.
- Provide contact cards for in-meeting support and reset rooms after meetings.
Requirements
- Must have strong technical skills including Microsoft Office Suite, Google Docs, and audio/visual equipment.
- Able to stand for extended periods.
- Works well in a fast-paced environment.
- Possesses good listening skills and a professional demeanor.
- Must be able to navigate clients of every professional level.
- Maintain a high level of professional appearance and demeanor.
- Ability to lift or move 40 lbs. or greater.
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time.
Skills
- Client first mentality
- Demonstrates accuracy and attention to detail
- Detail oriented with the ability to multitask
- Solid decision-making skills
- Ability to meet deadlines and work under pressure
- Excellent verbal and written communication skills
- Actively listen and identify both spoken and unspoken needs
- Ability to use technology
- Prioritizing, flexibility, adaptability
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-3 years
Salary/Compensations
- $22.50 USD per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
About the Company
- Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms.
- Opensity provides integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.
- Capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
- Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Equal Opportunity
- Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
- We believe diverse perspectives strengthen our teams and the work we do for our clients.
- Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
- We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
- Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.