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About the Role
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.
Responsibilities
- Ensures safe work practices and emergency procedures are followed at all times.
- Handles customer and associate concerns professionally.
- Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers.
- Trains associates on systems and Company procedures.
- Oversees purchase, return, and exchange transactions, provides approvals when required, and assists with correcting errors.
- Ensures EAS systems are functioning properly.
- Prepares registers for daily opening and closing, supports cashiers by providing change, and maintains appropriate front-end cash levels.
- Oversees and promotes company-sponsored programs and initiatives.
- Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.
- Manages overnight hours effectively and planning accordingly to stay energized and focused.
- Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
- Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
- Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency.
Requirements
- Age - 16 or older
Skills
- Leadership
- Operational skills
- Customer service
- Retail
- Compliance
- Communication
- Problem-solving
- Cash handling
- Inventory management
Location
- 1280 FANSHAWE PK RD W, LONDON, ON N6G 5B1, Canada
Work Type
- Full-time
- Retail
Experience Level
- Management
Salary/Compensations
- $18.90 per hour
Benefits
- Career Growth Opportunities
About the Company
- Walmart Canada is a fast-paced retail environment.
- We offer an energetic, fast-paced environment where every day brings something new.
- Your contributions are recognized and valued.
- Build your skills and advance your career with us.
- Take pride in helping customers save money and live better.
Equal Opportunity
- Walmart will accommodate the disability-related needs of applicants and associates as required by law.
- To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.