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About the Role
The Company Operations Manager / Senior Manager plays a significant role in building the processes and tools that drive how Whatnot plans, decides, and executes. Working directly with Whatnot's leadership team, this role will work cross-functionally to lead large, critical initiatives and solve complicated, unstructured problems. This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives.
Responsibilities
- Own core pieces of how Whatnot plans and executes — company planning and OKR cycles, business reviews across functions and international markets, and the operating cadences that keep teams accountable and moving fast
- Build tooling to serve as a single source of truth for tracking progress against aggressive goals, highlighting key metrics, resource allocation, and blockers — helping teams stay lean and iterate faster
- Map how decisions get made across functions and countries, codify decision-rights, and stand up the review forums that ensure changes across the business are measured and monitored on an ongoing basis
- Regularly talk with teams across the business about what slows them down most, then systematically remove that friction — streamlining high-friction processes, improving how we run day-to-day, and rolling out best-in-class tooling with AI at the core
- Partner with Product, Engineering, and Operations to make sure the company is working on the right things, and own resolution of high-impact issues end-to-end when things go wrong
Requirements
- Bachelor's degree in Business, Economics, or related field
- 5-7+ years experience in consulting, investment banking/private equity, or a fast-growing startup
- Experience designing and running operating processes (e.g., planning cycles, business reviews, OKRs, metric standardization) — and making them stick across teams
- Able to move remarkably fast with little structure, guidance
- Curious to learn about different parts of the business and how to pull certain levers to grow faster
- Ability to operate independently and go deep on ambiguous projects
- Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment
- Fluency in using AI tools to enhance problem-solving, analysis, and execution across a wide range of business challenges
Skills
- AI tools
- SQL
- dashboards
Location
- LA
- SF
- NY
- Seattle
Work Type
- remote co-located
- work from home
- global office hubs
Experience Level
- 5-7+ years
Education Level
- Bachelor's degree
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- 16 weeks of paid parental leave + one month gradual return to work
About the Company
- Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
- We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
- The people here are shaping how an entirely new industry develops.
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
- Join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Equal Opportunity
- Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.