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About the Role
CIBC is building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to doing what's right for clients. Team members are empowered to make a meaningful impact and are valued for their contributions.
Responsibilities
- Support clients with their everyday banking needs by leveraging knowledge of financial services products.
- Act as the first line of support, answering questions and assisting with transactions.
- Guide clients through digital banking options and connect them with appropriate solutions and team members.
- Assist with transactions and complete sales of basic banking products.
- Identify opportunities for specialist referrals and strengthen client relationships.
- Contribute to the banking center's success.
- Help clients manage their accounts and products, focusing on client experience.
- Explain relevant banking products and services.
- Support the sale of products and services that meet client needs.
- Introduce clients to mobile banking applications and assist them in managing their banking needs.
- Listen, gather information, and understand client issues.
- Take accountability for client issues and collaborate with others for solutions.
Requirements
- Must be legally eligible to work at the specified location.
- May be required to complete an attribute-based assessment and other skills tests.
- Must have a valid work or study permit, where applicable.
Skills
- Client Issue Resolution
- Client Service
- Customer Experience (CX)
- Digital Literacy
- Empathy
- Financial Products
- Interpersonal Communication
- Standards Compliance
- Transaction Services
Location
- Toronto-Jane and Finch
Work Type
- On-site
- Full-time
- Regular
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers recognition program
- Purpose Day (paid day off for growth and development)
About the Company
- CIBC is building a relationship-oriented bank for the modern world.
- At CIBC, strengths and ambitions are embraced, empowering employees at work.
- Team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- CIBC seeks individuals who value innovation, collaboration, and client service.
- CIBC offers a career, not just a paycheck, prioritizing employee goals and potential.
- CIBC cultivates a culture where ambition can be expressed through initiatives like Purpose Day.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- CIBC seeks applicants with a wide range of abilities and provides an accessible candidate experience.
- If accommodation is needed, please contact Mailbox.careers-carrieres@cibc.com.