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About the Role
As a Nike Retail Supervisor, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way. We go after goals together. We support your bold ideas — and encourage you to try them out. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-time customers find their dream pair. Those iconic moments – that's our culture. Bring your just-do-it attitude, and let's be game-changers together.
Responsibilities
- Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
- Bringing your positive attitude and passion to your teammates and customers every day.
- Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
- Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
- Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
- Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
- Showing up for your teammates by attending store events.
Requirements
- Must be at least 18.
- 1 year of retail or consumer service experience.
- Flexibility to work nights, weekends and holidays based on store needs.
- Use customer service authentically to ensure customers feel seen and understood in our stores.
- Ability to learn and train on the latest products and technologies.
- Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
Skills
- Customer service
- Product knowledge
- Teamwork
- Communication
Location
- Napa, CA
Work Type
- Full Time
- Onsite
Experience Level
- 1 year of retail or consumer service experience
Salary/Compensations
- $24.00 to $31.20 per hour
Benefits
- Discounts for you and your family from Nike, Converse and Jordan up to 50% off.
- Accrued Paid Time Off and Holiday Pay.
- 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits (for employees working 20+ hours/week).
- Health Savings Accounts and Flexible Savings Accounts (for full-time and part-time employees working 20+ hours/week after 12 months of continuous employment).
- Employee Stock Purchase Plan (ESPP).
- Access to support through Optum Employee Assistance Program at no cost for you and your family.
- Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates.
About the Company
- We believe that if you have a body, you are an athlete.