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About the Role
Watchfinder & Co. is seeking a motivated individual to join their team as a brand ambassador, focusing on client relations and sales within a luxury boutique environment. This role involves providing personalized customer experiences, exceeding client expectations, and promoting the company's services and products.
Responsibilities
- Host clients and stakeholders, providing personalized customer experiences.
- Exceed client expectations through creative means.
- Introduce clients to services, including the part-exchange service, ensuring a high-quality experience.
- Develop personal clientele through effective selling skills and proactive client outreach (CRM).
- Demonstrate knowledge of Watchfinder's history, services, products, and partnerships.
- Act as a brand ambassador both inside and outside the boutique.
- Maintain the boutique according to global operating standards.
- Support the boutique team and contribute to its overall organization.
- Lead the appraisal process for timepieces involving part-exchange, ensuring accurate process adherence.
Requirements
- Applicants with a background in sales or hospitality are preferred.
- Strong team player mindset.
- Excellent communicator with the ability to develop strong networks.
- Curious and resourceful, able to work independently on the sales process.
- Result-oriented and driven.
- Accountable and reliable.
- Able to handle a large diversity of tasks in a timely manner, organized and disciplined.
- Perfect understanding of client satisfaction and luxury experience.
- Strong sense for etiquette and human behavior.
- Able to approach clients individually.
- Open and outgoing personality.
- Demonstrate eagerness and enthusiasm to learn and grow.
- Creative, curious, and versatile with good interpersonal competences and empathy.
- Possess perfect manners and ability to maintain a conversation elegantly.
Skills
- Sales
- Hospitality
- Customer Experience
- Clienteling
- CRM
- Brand Ambassadorship
- Appraisal
- Communication
- Interpersonal Skills
- Organization
- Discipline
- Etiquette
- Human Behavior Understanding
- Creativity
- Resourcefulness
- Versatility
- Empathy
Location
- Boutique
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $25 - $29 per hour
Benefits
- Medical, dental, and vision programs
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- Watchfinder & Co. was founded in 2002 and has grown to become a premier resource for buying and selling premium pre-owned watches.
- Offers thousands of watches from over 50 brands, including Rolex, Omega, and IWC.
- Features boutiques across the UK and a manufacturer-certified service center.
- Established as the top pre-owned watch specialist.
- Richemont offers a generous compensation and benefits package.
- At Richemont, We Craft the Future!
Equal Opportunity
- Only candidates selected for further consideration will be contacted.