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About the Role
The FAST Service Specialist is a client-facing professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions, ensuring smooth daily operations within client office environments.
Responsibilities
- Answer incoming telephone calls and route them to the appropriate person.
- Greet and announce visitors in a friendly and professional manner.
- Coordinate and maintain client conference rooms, common areas, and kitchens.
- Ensure all rooms are clean, stocked with supplies, and ready for use.
- Organize and distribute client kitchen supplies.
- Maintain inventory control and order supplies as needed.
- Meter, sort, and distribute mail and accountable packages per schedule.
- Accurately produce copy, print, and scan projects per written instructions.
- Maintain copy rooms and stock general supplies.
- Deliver paper and perform basic daily maintenance.
- Perform tasks such as hanging pictures, small office moves, and cleaning services.
- Communicate with client contacts regarding building/equipment concerns.
- Provide flexibility for weekly work schedules to cover absences and vacations, including potential schedule changes and work locations.
Requirements
- High School Diploma or GED.
- 1+ years of work experience in a customer service field.
- Ability to multitask with attention to detail.
- Ability to resolve issues with professionalism and tact.
- Ability to lift or move 40 lbs. or greater.
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time.
- Must be able to work all 8-hour shifts between 7:00 am and 7:00 pm, Monday - Friday.
- Reliable transportation to commute to client locations in and around the Austin metropolitan area.
Skills
- Customer service
- Professionalism
- Strong customer service skills
- Attention to detail
- Problem-solving
Location
- Austin metropolitan area
Work Type
- Full-time
- Onsite
Experience Level
- 1+ years
Education Level
- High School Diploma or GED
Salary/Compensations
- $20.00 to $23.00 USD per hour
- Potential for annual bonus
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
About the Company
- Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms.
- Opensity provides integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.
- Capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
- Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Equal Opportunity
- Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
- We believe diverse perspectives strengthen our teams and the work we do for our clients.
- Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
- We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
- Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.