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About the Role
People 1st IT is seeking an experienced Level 3 Engineer / Senior Systems Engineer for project implementation, infrastructure improvements, migrations, advanced troubleshooting, and technical escalations within a managed services environment. The role involves taking ownership of complex technical projects, working directly with clients, coordinating with vendors, and documenting environments.
Responsibilities
- Plan and execute client IT infrastructure projects from beginning to completion.
- Lead Microsoft 365 migrations, tenant configuration, and related cloud projects.
- Design, deploy, migrate, and troubleshoot Windows Server and Active Directory environments.
- Implement and support Microsoft Entra ID, Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive.
- Perform server migrations, upgrades, virtualization projects, and infrastructure modernization.
- Design and troubleshoot networks, including firewalls, switches, wireless infrastructure, VLANs, VPNs, and site-to-site connectivity.
- Deploy and maintain backup and disaster recovery solutions.
- Perform advanced troubleshooting and serve as an escalation point for Level 1 and Level 2 technicians.
- Perform client infrastructure assessments and recommend technical improvements.
- Coordinate with third-party vendors, ISPs, software providers, and other technology partners.
- Maintain accurate technical documentation, diagrams, credentials, configurations, and project notes.
- Create implementation plans, migration plans, and project documentation.
- Communicate technical issues and recommendations clearly to both technical and nontechnical client contacts.
- Participate in onsite client work throughout the Bay Area.
- Assist with critical incidents and complex technical issues when necessary.
Requirements
- Several years of senior-level IT infrastructure experience, preferably within an MSP environment.
- Strong troubleshooting skills across servers, cloud platforms, networks, and endpoints.
- Ability to independently manage technical projects with limited supervision.
- Strong understanding of MSP operations and multi-client environments.
- Comfortable working directly with executives, managers, vendors, and client IT contacts.
- Strong written and verbal communication skills.
- Excellent documentation and organizational skills.
- Ability to prioritize multiple client projects and technical issues simultaneously.
- Reliable transportation and ability to occasionally travel to client locations in the Bay Area.
Skills
- Microsoft 365 administration
- Microsoft Entra ID / Azure AD
- Exchange Online
- SharePoint and OneDrive
- Microsoft Teams
- Windows Server
- Active Directory / Group Policy / DNS / DHCP
- Microsoft Azure
- Hyper-V and/or VMware
- Microsoft Intune / endpoint management
- Firewalls, switches, VLANs, VPNs, and wireless networking
- Ubiquiti / UniFi environments
- VOIP systems
- Backup and disaster recovery platforms
- Endpoint security / EDR solutions
- Remote monitoring and management platforms
- MSP documentation and ticketing systems
- Domain, DNS, SSL, and certificate management
- Microsoft 365 migrations
- Server replacements and migrations
- Active Directory migrations
- File server and SharePoint migrations
- Office relocations and new-site deployments
- Firewall and network replacements
- Wi-Fi deployments
- Cloud migrations
- Backup and disaster recovery implementations
- Infrastructure upgrades and modernization
- Tenant-to-tenant migrations
- Security and identity improvements
Location
- San Francisco Bay Area
Work Type
- Full-Time
- Approximately 75% Remote / 25% Client Onsite
Experience Level
- Senior
- Level 3
About the Company
- People 1st IT is looking for an experienced Level 3 Engineer / Senior Systems Engineer to join our technical team.