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About the Role
The Associate Manager, Outbound Operations (Interim) is responsible for overseeing day-to-day outbound fulfillment operations within the Distribution Center. This role leads a team to ensure orders are processed accurately, efficiently, and in alignment with service level expectations, driving operational performance through effective labor management, team development, and continuous process improvement in a high-volume fulfillment environment.
Responsibilities
- Lead, coach, and develop a team of Floor Assistants and 15-30 Associates in a high-volume distribution environment
- Communicate daily priorities, performance expectations, and operational goals to the team
- Conduct regular touchpoints, coaching conversations, and performance evaluations with direct reports
- Support hiring, onboarding, and training to ensure appropriate staffing levels during both peak and non-peak periods
- Foster a positive, collaborative team environment that encourages growth, accountability, and continuous improvement
- Promote and maintain a safe work environment by ensuring compliance with safety procedures and proactively identifying risk areas
- Oversee daily outbound fulfillment operations to ensure orders are processed and shipped within established service level agreements (SLAs)
- Monitor and analyze productivity metrics to identify trends and drive operational improvements
- Allocate labor and adjust staffing priorities based on workload and operational demands
- Track incoming workload and collaborate with leadership to determine the most effective fulfillment strategies
- Ensure adherence to packaging, quality, and shipping standards to maintain order accuracy and customer satisfaction
- Identify opportunities for process improvements and implement solutions that increase productivity and reduce operational costs
- Partner cross-functionally with internal teams to support operational initiatives and continuous improvement efforts
Requirements
- Ability to analyze operational data and translate insights into actionable improvements
- Experience managing performance metrics and driving team productivity
- Proficiency in Excel and familiarity with warehouse management systems (WMS), ERP platforms, or other warehouse technologies
- Strong organizational and time-management skills with the ability to manage multiple priorities
- Excellent communication and collaboration skills across multiple levels of the organization
- Demonstrated problem-solving skills with a proactive, solution-oriented mindset
- Ability to stand and walk for extended periods and lift up to 50 lbs
Skills
- Leadership
- Coaching
- Team Motivation
- Data Analysis
- Performance Management
- Excel Proficiency
- Warehouse Management Systems (WMS)
- ERP Platforms
- Organizational Skills
- Time Management
- Communication Skills
- Collaboration Skills
- Problem-Solving
- Bilingual (Spanish) is a plus
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- 2+ years of supervisory or leadership experience, preferably in distribution, retail, or service industries, or an equivalent combination of education and experience
- Experience working in a high-volume fulfillment or distribution environment
Education Level
- Bachelor’s Degree preferred
About the Company
- We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design.
- Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success.
- Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.