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About the Role

Envoy Air is a stable, secure, and fast-growing airline offering opportunities for career development and the chance to work with a team committed to outstanding service.

Responsibilities

Responsible to management for the coordination of the overall operation within an assigned functional area.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization.
Maintain a safe, dependable and consistent operation.
Conduct Agent observations.
Schedule and administer local training including new hire training.
Maintain supplies and inventory control logs.
Prepare customer correspondence, investigate discrepancies and compile statistical data for reports.
Complete administrative duties.
Perform Station Agent work within the ramp service operation, as required.
Load and unload baggage and cargo on and off aircraft.
Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment.
Marshal aircraft which requires working closely with teammates to ensure a safe path.
Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory.
De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable.
Organize work groups and handle multiple priorities in a fast-paced environment.

Requirements

Minimum Age: 18
High school diploma, GED, or international equivalent.
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis.
Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity.
Must be able to perform all duties in various weather conditions and time constraints.
Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
Demonstrated ability to communicate verbally and in writing.
Ability to read, write, fluently speak and understand the English language.
Possess the legal right to work in the United States.

Skills

Customer service experience preferred
Team-lead capacity experience preferred
Organization skills
Interpersonal skills
Leadership qualities
Initiative
Judgment
Administrative background preferred
Above average attendance preferred
Airline experience including working knowledge of an airline’s ticketing system and/or ramp operations may be desired

Work Type

Full-time

Experience Level

One year of customer service experience preferred
Previous experience in a team-lead capacity preferred

Education Level

High school diploma, GED, or international equivalent

Salary/Compensations

$18.08/HR

Benefits

Amazing employee flight privileges within the American Airlines global network
Training and development programs
Comprehensive health and life benefits (subject to location)

About the Company

Envoy Air is a stable, secure, and fast-growing airline.
Join a team committed to providing outstanding service.

Equal Opportunity

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.