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About the Role

Figma is seeking a Customer Enablement Manager to help larger customers maximize value from the Figma Weave platform. This role involves designing and delivering tailored enablement strategies to drive product adoption, uncover new use cases, and ensure long-term customer success. You will collaborate with internal teams to provide a seamless customer experience, acting as a trusted advisor by building relationships and connecting product features to customer goals.

Responsibilities

Manage the adoption journey for a portfolio of large, commercial and enterprise customers
Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
Identify and empower internal champions who can advocate for Figma Weave within their organizations
Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
Deliver live and scalable training sessions customized to customer maturity and needs
Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Requirements

4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
Excellent communication skills, with the ability to connect with a wide range of customer personas
Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
Experience using node-based design products or working with design and collaboration tools
Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development

Skills

Customer Success
Customer Enablement
Account Management
SaaS
Communication
Product Knowledge
Consultative Approach
Cross-functional Collaboration
Node-based design products
Design tools
Collaboration tools
Post-Production
VFX
Creative work
UX/UI
Design Ops
Frontend Development

Location

New York

Work Type

Full-time
Hybrid

Experience Level

4+ years

Salary/Compensations

$127,000—$269,000 USD

Benefits

Equity
Health coverage
Dental coverage
Vision coverage
Retirement benefits with company contributions
Parental leave
Reproductive or family planning support
Mental health and wellness benefits
Paid time off
Paid sick leave
Holidays
Other leave benefits
Paid flexible PTO
Company recharge days
Cell phone reimbursement
Home internet reimbursement
Lifestyle spending accounts
Sales incentive compensation
Annual bonus plan

About the Company

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We’re building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it.

Equal Opportunity

Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to: Holding interviews in an accessible location, Enabling closed captioning on video conferencing, Ensuring all written communication be compatible with screen readers, Changing the mode or format of interviews.