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About the Role
The Assistant Spa Director supports the Spa Director in the day-to-day management of the spa and wellness center, ensuring smooth operations, exceptional guest service, and a high-performing team environment. This role focuses on guest satisfaction, staff scheduling, inventory management, and financial performance.
Responsibilities
- Assist in overseeing all aspects of spa operations including front desk, service areas, locker rooms, and retail spaces.
- Ensure all service protocols, hygiene standards, and operational procedures are followed consistently.
- Help maintain spa cleanliness, ambiance, and equipment functionality.
- Coordinate therapist and staff schedules to ensure adequate coverage for peak periods.
- Assist with hiring, onboarding, training, and scheduling of spa staff.
- Support team performance by providing coaching, guidance, and feedback.
- Help lead team meetings and participate in performance reviews.
- Foster a positive and professional team culture focused on service excellence.
- Monitor service delivery and ensure exceptional guest experiences at every touchpoint.
- Respond promptly and professionally to guest concerns, inquiries, and service recovery situations.
- Uphold customer service standards and support a warm, welcoming environment.
- Assist in managing inventory, ordering supplies, and tracking product usage.
- Support daily reconciliation, reporting, and tracking of service and retail revenues.
- Help implement promotions, loyalty programs, and marketing initiatives.
- Monitor payroll hours and assist with timecard management and labor control.
Requirements
- Associate's or Bachelor's degree in Hospitality, Business, or related field preferred.
- 2-4 years of experience in spa, hospitality, or wellness operations.
- Prior supervisory or lead experience required; management experience preferred.
- Ability to stand for extended periods.
- Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
- Must be able to lift up to 25 pounds.
- Require evening, weekend, and holiday hours depending on client scheduling.
Skills
- Strong interpersonal and leadership skills.
- Excellent organizational and multitasking abilities.
- Knowledge of spa treatments, retail, and wellness services.
- Familiarity with spa booking and POS systems (e.g., Mindbody, SpaSoft, Booker).
- Strong problem-solving and guest service skills.
Location
- spa, clinic, or wellness center environment
Work Type
- Exempt
- Full-time
Experience Level
- 2-4 years of experience
- Prior supervisory or lead experience
- Management experience preferred
Education Level
- Associate's or Bachelor's degree in Hospitality, Business, or related field preferred
About the Company
- Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions.
- Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more.
- Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology.
- The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue.
Equal Opportunity
- Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.