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About the Role
As a Senior Associate, Product Management on the Digital Product Management team, you will support projects that enhance our digital guest experience, focusing on customer-centric, data-driven usability. You will bring your technical skills to a hospitality company with an award-winning culture, contributing to Hilton's digital roadmap and revolutionizing the hospitality industry with cutting-edge technologies.
Responsibilities
- Contribute to the Hilton Digital roadmap as it relates to portions of the digital property, shop, and book experiences.
- Write top-notch requirements, and work with your delivery pod to build and bring concepts to life for our customers.
- Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that make the most impact.
- Define the product's success metrics, analyze/present data post-launch, and quickly act on trends.
- Build trusted working relationships across Hilton, including working with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams.
- Define and present new product concepts to technical and non-technical partners.
- Identify and build new features that improve the digital property experience for guests visiting our website.
- Define and prioritize customer experience features by working with UX, Technology, Marketing, and Analytics.
Requirements
- Three (3) years of professional work experience in Product, Customer Experience, Technology, or a related field
- Experience writing customer-centric user stories for web or mobile applications
- Experience writing detailed product specs and documentation
- Experience with web analytics tools, such as Adobe reporting suite
- Travel up to 20%
Location
- McLean, VA
- Dallas, TX
- Memphis, TN
Work Type
- Hybrid
Experience Level
- Senior Associate
- Five plus (5+) years of professional work experience in Product, Customer Experience, Technology, or a related field
Education Level
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
Salary/Compensations
- $77,500 – $100,000
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally.
- Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.
About the Company
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
- Come for the job, stay for the career—and help us make every stay a little more magical.
- Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.