Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Chief Dispatcher role.
Rezi rewrites your resume against Capital Metropolitan Transportation Authority's job description. Free.
Tailor your resume to this Chief Dispatcher role.
Rezi rewrites your resume against Capital Metropolitan Transportation Authority's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Chief Dispatcher posting at Capital Metropolitan Transportation Authority — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Chief Dispatcher posting at Capital Metropolitan Transportation Authority — free, in seconds.
About the Role
The Chief Dispatcher serves as the tactical authority for CapMetro's rail dispatching function, accountable for establishing and maintaining consistent operating rules, dispatcher qualification, training requirements, and operational testing standards. This role translates management direction and regulatory requirements into the standards that govern daily dispatch work, providing management oversight of the rail dispatch operation across all shifts.
Responsibilities
- Establish, maintain, and enforce dispatching operating rules, procedures, and standards.
- Serve as the primary FRA-focused compliance lead for dispatcher certification, qualification, recertification, training curriculum, knowledge testing, operational testing coordination, and required regulatory recordkeeping.
- Direct the development, review, and maintenance of dispatching documentation.
- Monitor dispatching activity, safety trends, and rule compliance concerns across all three shift teams.
- Coordinate dispatcher training, qualification, certification, and recertification schedules across shifts.
- Support audit readiness by maintaining organized, standardized dispatch training, qualification, certification, and operational testing records.
- Serve as the escalation point for Supervisors, Rail Dispatch on rule interpretation questions, cross-shift staffing conflicts, and operational issues.
- Deputize for the Manager, Rail Dispatch on dispatching matters during absences and provide tactical, cross-shift direction during major service disruptions.
- Oversee dispatch floor operations at the standards level, ensuring operating rules and procedures support safe and efficient movement of rail service.
- Review shift-level dispatch reports to identify recurring operational issues, staffing concerns, or compliance trends.
- Support incident response and after-action review by consolidating dispatch information across shifts.
- Maintain regular coordination with the Manager, Rail Dispatch regarding dispatch staffing, cross-shift performance trends, training needs, and FRA compliance matters.
- Model professional conduct, calm decision-making, and safety leadership.
- Oversee dispatcher staffing, scheduling, work assignments, and work/rest compliance.
- Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process.
- Perform other rail-related duties as assigned.
- Direct and manage department personnel by planning, scheduling, delegating, and overseeing employee work assignments.
- Authorize, coordinate, and schedule work with vendors and consultants.
- Conduct personnel actions, including hiring, and interviewing.
- Oversee hiring, training, work assignments, and performance evaluations.
Requirements
- Bachelor's degree in Transportation, Business Administration, or a closely related field preferred; equivalent combination of directly related education, training, and experience may be considered.
- Eight (8) years of progressively responsible experience in rail, transit, or railroad dispatching operations, including direct train dispatching experience.
- Two (2) years of lead, supervisory, or standards-development experience, including experience developing or enforcing operating rules, training standards, or certification programs across multiple shift teams.
- Thorough knowledge of railroad operating rules, procedures, and industry practices, including signaling, dispatching, track, and bridge operations.
- Strong knowledge of rail safety principles, Safety Management System practices, and applicable FRA regulations.
- Ability to coach and hold Supervisors, Rail Dispatch accountable for consistent application of standards.
- Ability to recognize and respond to safety risks, rule deviations, communication breakdowns, or compliance gaps.
- Strong interpersonal and leadership skills.
- Excellent written and verbal communication skills.
- Strong problem-solving and organizational skills.
- Proficiency in standard business and operational software applications.
Skills
- Railroad operating rules
- Transit operations
- Railroad dispatching operations
- Train dispatching
- Standards development
- Operating rules enforcement
- Training standards development
- Certification programs
- Signaling
- Track operations
- Bridge operations
- Rail safety principles
- Safety Management System practices
- FRA regulations
- Dispatcher certification
- Dispatcher qualification
- Dispatcher training
- Operational testing
- Hours of service regulations
- Regulatory documentation
- Coaching
- Accountability
- Risk recognition
- Rule deviation recognition
- Communication breakdown recognition
- Compliance gap recognition
- Interpersonal skills
- Leadership skills
- Written communication
- Verbal communication
- Problem-solving
- Organizational skills
- Business software applications
- Operational software applications
- Word processing
- Spreadsheet software
- Scheduling software
- Training management software
- Records management software
Location
- Onsite
Work Type
- Onsite
Experience Level
- 8 years of progressively responsible experience in rail, transit, or railroad dispatching operations
- 2 years of lead, supervisory, or standards-development experience
Education Level
- Bachelor's degree in Transportation, Business Administration, or a closely related field preferred
About the Company
- CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees.
Equal Opportunity
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws.
- CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.