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About the Role

Under direction of the Learning and Organizational Development Manager, the 1232 Training Officer performs journey-level work in the design and development of training curriculum, conducts and facilitates in person and virtual training, and provides effective coaching and mentoring programs for City and County employees, supervisors, and managers.

Responsibilities

Determining training needs, developing and delivering course content, evaluating training effectiveness, and maintaining curriculum and materials to ensure alignment with current laws, rules, and regulations.
Designs learning programs and materials, maintains and updates training resources, and coordinates ongoing development activities by collaborating with presenters and partners, communicating requirements and deadlines, and supporting participants.
Facilitating training across multiple modalities by delivering presentations, leading activities, mentoring participants, and ensuring equitable and accessible learning environments.
Maintaining and improving training materials through ongoing review, research, collaboration, and quality‑control of content, assessments, and related processes.
Evaluating the effectiveness of training programs by assessing learning outcomes, tracking participation, gathering and analyzing feedback, facilitating workshops and related training events, maintaining records, recommending improvements, and preparing required reports.
Participating in the logistical aspects of training programs by scheduling and reserving training spaces, preparing materials, overseeing technology setup, and ensuring compliance with organizational processes.
Engaging and communicating with stakeholders by collaborating with leadership, departmental partners, and L&OD Manager to share updates, report progress, and ensure alignment with organizational goals.
Participating in Train‑the‑Trainer programs by working with colleagues, modeling effective instructional techniques, providing guidance and support, and ensuring trainers are equipped to deliver consistent, high‑quality learning experiences.

Requirements

Possession of a baccalaureate degree from an accredited college or university.
Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.
Additional experience as described above may be substituted for the required education on a year-for-year basis.
Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.
Possession of a Master of Arts degree may be substituted for one year of the required experience.
Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.
Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted.

Skills

Experience developing and delivering training programs designed specifically for leaders.
Experience in applying adult learning principles and instructional design methodologies.
Skilled in facilitating in‑person and virtual learning for diverse audiences.
Proficiency with learning management systems and digital training tools.

Location

San Francisco

Work Type

Permanent Civil Service
Position-Based Test

Experience Level

Journey-level

Education Level

Baccalaureate degree

Salary/Compensations

USD 113880 - USD 149110 - yearly

Benefits

Employee Benefits Overview

About the Company

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.
We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Becoming a City employee means being a part of a team that cares about making a difference.
Your work will shape both the present and future of San Francisco.
When you work for the City, you’re choosing a job with purpose.

Equal Opportunity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve.
We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.