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About the Role
The Care Manager (CM) works under the direct supervision of the Care Manager Supervisor and plays a critical role in achieving the goals for coordination, integration, and partnership in the delivery of care to children, youth, and families with complex medical, developmental, and behavioral needs between the ages of 0-21. The Care Manager is the central point of contact for the family and the child/youth, to ensure that their needs and services are met with positive regard.
Responsibilities
- Develops and implements a person-centered, comprehensive Plan of Care (POC) for the member, in partnership with his/her caregivers and service providers.
- Completes the initial and annual Child Adolescent Needs and Strengths-New York (CANS-NY).
- Meets specified minimum contact and face-to-face requirements based on child/youth complexity level, centered around Core Services for billing as per Department of Health (DOH) mandates.
- Conducts all other required additional assessments within prescribed timeframes including Comprehensive Assessment, Crisis Plan, Plan of Care Updates, and Home and Community Based Services (HCBS) Level of Care (LOC), and eligibility determination for services when appropriate.
- Completes all program/case relevant documentation in the Electronic Medical Record (EMR) within assigned deadlines.
- Requests and obtains necessary documentation in a timely manner from service providers and/or families.
- Partners with multi-disciplinary team to determine service needs and actively participates in ongoing communication with all partners in care.
- Participates in service coordination meetings and team conferences.
- Provides ongoing collateral contacts and follow up on coordinated services.
- Facilitates transitional care process and discharge planning, when applicable.
- Attends and participates in individual and group supervision.
- Carries a caseload of 20-30 cases, with the ability to travel to complete face-to-face visits via car or public transportation. Caseloads will be located in or near designated borough.
- Attends and participates in ongoing staff development training to enhance skills needed to effectively meet the demands of the Care Manager position.
- Performs all other duties as assigned.
Requirements
- Experience in medical service provision and care preferred.
- Must possess excellent verbal, written, organizational and communication skills.
- Demonstration of dedication to quality care and customer service.
- Computer proficiency in excel, calendar, and word documents.
- Ability to perform the essential functions of the job with or without a reasonable accommodation.
- Bilingual a plus.
- Bachelor’s degree required.
- 2 years relevant experience required.
- 1 year of Microsoft 365 experience required.
- NYS Driver’s License or NYS ID required.
Skills
- Medical service provision
- Care coordination
- Verbal communication
- Written communication
- Organizational skills
- Customer service
- Microsoft Excel
- Microsoft Calendar
- Microsoft Word
- Microsoft 365
Location
- Brooklyn
- Staten Island
Work Type
- Full-time
Experience Level
- 2 years relevant experience
Education Level
- Bachelor's degree
Benefits
- Competitive salaries
- Career growth potential
- Extensive Training & Career Development
- 13 paid holidays
- Half-day Summer Fridays
- Ample vacation, personal, and sick time
- Robust Medical, Dental, & Vision Insurance (significantly subsidized)
- Company paid Life Insurance
- Generous 403(b) retirement plan (with agency contribution)
- Tax-deferred annuity
- Commuter Benefit Program
- Flexible Spending Accounts
- Plum Benefits (Corporate Entertainment Benefits)
- Employee Assistance Program
About the Company
- For over 175 years, Seamen’s Society has been dedicated to helping children survive, thrive, and succeed.
- Our programs provide critical support to vulnerable children and families.
- Seamen’s Society for Children and Families is a 501(c)(3) nonprofit organization.
- We offer opportunities in Brooklyn and Staten Island.
Equal Opportunity
- Seamen’s Society for Children and Families is an Equal Opportunity Employer.
- We are committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors.
- We respect diversity and accordingly are an equal opportunity employer that does not discriminate based on race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.