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About the Role
The Restaurant Server is responsible for providing fast, friendly, and courteous service to every customer. This role requires the ability to interact with the public, speak English clearly, remember details, and involves physical exertion such as walking, standing, turning, bending, lifting, and carrying. All duties must be performed within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.
Responsibilities
- Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
- Provide prompt, friendly, and courteous service of food and beverage to all guests.
- Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
- Have a strong understanding of the philosophy and goals associated with Seneca Allegany Resort & Casino and be supportive of them at all times.
- Perform any duties assigned by the manager or shift manager.
- Assist all employees (day and evening) in performing their duties whenever required and work as one team.
- Be familiar with all check and cashing procedures.
- Works in a designated area and is attentive to guests at all times and exceeds guest’s expectations.
- Adhere to all policies and procedures pertaining to liquor laws.
- Be knowledgeable of Seneca Allegany Resort & Casino’s history, property map, restroom and telephone locations, and hours of operation for stores and restaurants, and efficiently handle guest inquiries.
- Maintain full knowledge of menu, wine lists, and daily specials.
- Greet all guests within one minute in a friendly and courteous manner using positive body language.
- Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
- Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with all information security policies and procedures at all times.
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
- Maintain a professional work environment with supervisors, managers, and staff.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within nine (9) months from commencement of employment.
- Attend all necessary meetings.
- Review all information posted in designated area, including stations, upcoming events, and 86 board.
- Review reservation book to identify VIP’s, special guests, and large parties.
- Maintain a neat and organized work station.
- Keep wait stations clean, organized, and stocked.
- Pre-bus all tables.
- Take guest checks up to cashier; do not wait for guest to take their own check up to register.
- General upkeep of restaurant (e.g., pick up debris or litter from floors, sweep when needed).
- Follow weekly designated side work duties.
- Visit all tables during service to ensure guest satisfaction.
- Upon departure, assist guests with coats and chairs, thank them, and invite them to return.
- Follow all tip out procedures according to standards.
Requirements
- Must have outgoing, friendly personality and a cheerful accommodating disposition.
- Must remain calm and professional in a fast-paced environment.
- Must be 18 years of age or older upon employment.
- Must possess excellent communication skills.
- Ability to write routine correspondence and to speak effectively and interact well with customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to stand, walk and move through all areas of the casino.
- Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
- Must be able to lift and carry trays up to forty (40) pounds.
- Must be able to perform repetitive motions.
- Must be able to talk to and hear customers/co-workers.
- Must be able to assist with special needs of customers.
- Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Skills
- Customer service
- Communication skills
- Problem-solving
- Interpersonal skills
Location
- Seneca Resorts & Casinos
Work Type
- Full-time
Experience Level
- 6 months previous customer service experience required
- High volume experience preferred
Education Level
- High school diploma or equivalency preferred
Salary/Compensations
- $10.70 starting rate
- Compensation is negotiable based on experience and education
Benefits
- Reliable base pay plus tips
About the Company
- Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.