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About the Role
As a Claims Call Centre Agent, you will contribute to Wawanesa's goal of delivering an exceptional and consistent claims experience by responding to inbound and outbound calls and first notice of loss for auto and property insurance.
Responsibilities
- Orient and support our members and stakeholders throughout the claims process, providing exceptional service and demonstrating empathy.
- Communicate proactively and in a timely manner through voice, digital, or written correspondence, ensuring all inquiries are handled efficiently, promptly, and professionally.
- Within a limited scope, proactively assess claims.
- Within a limited scope, review and interpret policy wording, determine coverage, and communicate coverage decisions to members.
- Evaluate relevant information from sources such as adjusters, third-party adjusters, contractors, and repair shops to quantify losses.
- Within a limited scope, assess losses to determine liability.
- Coordinate services with vendors such as adjusters, rental companies, repair shops, and other business partners inside and outside the organization.
- Maintain an efficient and up-to-date diary system and document claim file activities in accordance with established procedures.
- Perform any other assigned tasks.
Requirements
- One year of customer service experience is preferred.
- Good investigative and analytical skills. Attention to detail with a high degree of accuracy in data entry.
- Good organizational and time management skills and the ability to prioritize in a fast-paced environment.
Skills
- Strong customer service skills, including the ability to show empathy and demonstrate care for member satisfaction.
- Excellent listening and communication skills, both written and verbal.
Location
- Winnipeg, MB
- Wawanesa, MB
- Vancouver, BC
- Calgary, AB
- Edmonton, AB
- Lethbridge, AB
- Toronto (North York), ON
- Kitchener, ON
- Ottawa, ON
- Montréal, QC
- Ville de Québec, QC
- Moncton, NB
- Dartmouth, NS
Work Type
- Hybrid
Experience Level
- 1 year of customer service experience preferred
Education Level
- Post-secondary degree is preferred
Salary/Compensations
- $48,000 - $55,000
Benefits
- Annual incentive program
- Complementary leave program
- Generous vacation days
- Personal days
- Bonus-free benefits package
- Pension plan
About the Company
- Founded in 1896, The Wawanesa Mutual Insurance Company is one of the largest of its kind in Canada. It is wholly owned by its more than 1.8 million members.
- Headquartered in Winnipeg, Wawanesa is the parent company of WSIMC, a specialty insurance company offering tailored solutions based on specific needs; Wawanesa Life, which provides life insurance solutions across Canada; and Western Financial Group, a national leader in personal and business insurance.
- Wawanesa is committed to helping communities thrive in a constantly changing world.
- The Company actively supports organizations that strengthen communities, donating over $4 million annually to charities, including $2.5 million each year to support those on the front lines of climate change.
- Learn more at wawanesa.com.
Equal Opportunity
- At Wawanesa, we are committed to Diversity, Equity, Inclusion, and Belonging (DEIB), and we believe our strength lies in the diversity of our people, resulting in a workforce representative of the entire population.
- We encourage all qualified candidates to apply, whether they are racialized people, women, Indigenous people, persons with disabilities, members of the 2ELGBTQIA+ community, persons of diverse gender identities, neurodiverse individuals, or anyone who can contribute to greater diversity of perspectives and ideas.
- We want to ensure our recruitment process is accessible to all candidates. If you require accommodation during the recruitment process, you can confidently email jobs@wawanesa.com.
- All applicants for employment at Wawanesa are subject to the Policy that applies to Employee Personal Information.
- Please note that as part of this recruitment process, AI tools may be used to screen, assess, or select applications. All final decisions are made after review by recruiters and hiring managers, in accordance with all applicable laws.