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About the Role
Build trusted client partnerships, enhance customer success and drive growth as our Customer Success Manager. Manage a portfolio of Bill ReviewIQ clients, acting as their primary point of contact and building strong, long-term relationships. Ensure consistent service delivery, address issues impacting satisfaction and retention, and help clients maximize value from bill review solutions. Manage contract renewals, pricing, client reporting, and project coordination. Provide guidance on bill review best practices and program setup. Act as a product expert and identify cross-selling opportunities. Support wider quality initiatives and travel as required.
Responsibilities
- Manage a portfolio of Bill ReviewIQ clients across Legal-X and/or Legal eXchange
- Act as the primary point of contact for clients
- Build strong, long-term client relationships
- Take ownership of the overall client experience
- Ensure consistent service delivery
- Address issues that could impact client satisfaction and retention
- Help clients get the most from bill review solutions
- Manage key activities including contract renewals and pricing
- Manage client reporting and project coordination
- Provide guidance on bill review best practice and programme set-up
- Act as a product expert for clients
- Identify opportunities to expand relationships through cross-selling and additional services
- Support wider quality initiatives
- May involve travel as required
Requirements
- Five years’ related professional experience, or an equivalent combination of education and experience
- At least three years’ experience within legal, claims adjusting, insurance litigation or a related environment
- Good understanding of liability claims, workers’ compensation or insurance litigation
- Previous experience or understanding of the London insurance market would be advantageous
Skills
- Client management experience – Strong track record of building trusted client relationships and managing expectations effectively
- Legal or claims expertise
- Relevant experience
- Insurance knowledge
- Commercial mindset – Ability to identify cross-selling, expansion and client retention opportunities
- Communication skills – Excellent written, verbal and presentation skills, with confidence engaging clients and stakeholders
- Problem solving – Strong analytical skills with the ability to identify issues, recommend solutions and handle challenging situations
- Organisation – Able to manage multiple clients, projects and priorities while meeting deadlines
- Negotiation skills – Confident facilitating discussions, influencing stakeholders and navigating competing priorities
- Technical aptitude – Comfortable developing detailed product knowledge and using Microsoft Office applications
- London Market knowledge
Location
- United Kingdom - Remote
Work Type
- Permanent
- Flexible working from our office or your home
Experience Level
- Five years’ related professional experience
- At least three years’ experience within legal, claims adjusting, insurance litigation or a related environment
Salary/Compensations
- Competitive salary taking into account skills, experience and qualifications
Benefits
- A Self Invested Personal Pension Scheme (SIPP)
- An incentive (bonus) scheme
- Holiday allowance of 25 days plus bank holidays
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Discounts on various products and services
About the Company
- By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
- At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
- Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Equal Opportunity
- We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.