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About the Role
This role is responsible for quick registration processes, ordering lab tests, processing and distributing specimens, and handling client inquiries regarding laboratory services. The position also involves monitoring reports, coordinating outreach services, and ensuring the orderly flow of patients.
Responsibilities
- Registers all specimens received from outreach patients, ensuring appropriate information is completed and obtaining missing information by contacting physician offices or skilled nursing facilities.
- Accurately requests laboratory tests in the computer using correct coding and generating a computer label containing patient/specimen information.
- Properly identifies, labels, and processes specimens, creating specimen batches as needed.
- Prioritizes specimens during times of peak workload to ensure timely processing.
- Checks specimen tracking board and shipping batches, and follows up on missing or overdue outreach specimens.
- Adheres to safety procedures for equipment and handling of hazardous material.
- Answers all calls with exceptional telephone etiquette and initiates appropriate actions utilizing problem-solving skills to provide timely responses to inquiries.
- Maintains a strong knowledge of departmental laboratory services, testing, and requirements.
- Maintains records and documentation of actions/resolutions.
- Monitors failed fax/failed scheduled report printer and addresses issues in a timely manner, potentially working with IT staff to resolve software or hardware issues.
- Disseminates patient results in the manner requested by each customer.
- Receives physician orders for laboratory services via telephone/fax, completes requisition form, and distributes form for anticipated patient visit.
- Creates and maintains manifest and home draw work orders for efficient collection of specimens from home-bound patients.
- Responds to requests for additional and/or stat services and delegates to the appropriate outreach phlebotomist.
- Dispatches and prioritizes courier services and client supply requests in a timely manner.
- Meets performance expectations for customer service, teamwork, resource utilization, and staff and self-development.
- Performs other duties as assigned to ensure smooth operation of the department/section.
Requirements
- High School Graduate Required.
- Medical Terminology Preferred.
- One to three years of experience in a healthcare environment preferred.
- Experience working with internal and external customers in a fast-paced environment preferred.
- Keyboarding skills required.
- Familiarity with general laboratory procedures (e.g., centrifugation, specimen handling) is preferred.
- Valid driver's license and acceptable driving record required.
Skills
- Excellent Communication and Customer Service Skills Required.
- Appropriate Telephone Etiquette Required.
- Keyboarding Skills Required.
- Familiarity with General Laboratory Procedures (e.g., Centrifugation, Specimen Handling) is Preferred.
Experience Level
- One to Three Years Experience in a Healthcare Environment Preferred
Education Level
- High School Graduate Required
- Medical Terminology Preferred
About the Company
- To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Equal Opportunity
- EEO/AA/Disability/Veteran