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About the Role
Integrated Employment Services at WoodGreen aims to improve communities, families, and individual lives through effective access to employment. This role supports high-need jobseekers in obtaining quality, sustainable employment within a fast-paced, high-volume environment. The team is supported by managers, training, and resources to achieve the best client experience and outcomes.
Responsibilities
- Build rapport and provide emotional support to clients, fostering trust and belief in their success.
- Ensure clients understand the Integrated Employment Services approach and the value of retention support.
- Create equity in service delivery, striving for inclusion and equitable outcomes for all jobseekers.
- Manage a caseload of jobseekers, moving them toward employment with pace and urgency through effective time management, appointment planning, and client assignments.
- Maintain accountability for monthly individual intake and employed targets.
- Participate in training and coaching, using supervisor feedback for constructive learning.
- Administer the Province of Ontario’s Common Assessment Tool and intake clients into the program.
- Guide clients toward employment through individualized appointments and group activities, following program guidelines and standard operating procedures.
- Demonstrate excellent customer service in client activities, including developing action plans, needs assessments, goal setting, resume and cover letter development, interview preparation, online job searching, and working on personal presentation.
- Engage with employers on behalf of clients to confirm positions, understand needs, advocate, and set interviews.
- Remove temporary barriers to employment by referring clients to needed services and arranging financial supports.
- Support clients using onsite computers for labor market research, resume development, job searching, and interview practice, including basic digital literacy training.
- Complete all documentation and data entry promptly per WoodGreen standard operating procedures.
- Collaborate with Job Developers and Retention Specialists for effective case management and positive outcomes.
- Develop and/or facilitate existing materials for group activities or workshops, both in-person and online.
- Provide customer service support at the front desk, engage in outreach activities, and perform other duties as needed to support site operations.
Requirements
- Degree or diploma in Social Work, Social Services Workers, or a related field.
- Experience and/or training in career counselling (e.g., needs assessment, job search, job development, job retention).
- Experience in leading group workshops or activities.
- Knowledge of labor market trends, especially related to employment of vulnerable populations.
- Knowledge of pre-employment support methods and re-training opportunities.
- Ability to meet potential requirement to occasionally work evenings and weekends.
- Ability to report to work at various WoodGreen locations throughout Toronto.
Skills
- Knowledge and/or connections with community resources and supports.
- Highly ethical, compassionate, and purpose-driven with a desire to support client success.
- Energy and enthusiasm to meet new people and learn about their needs.
- Oriented toward coaching and facilitating others.
- Strong sense of personal accountability for achieving individual targets.
- Patience, compassion, and sensitivity to deal with different cultures and abilities.
- Understanding of and ability to communicate principles and practice of diversity and anti-racism.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent organization and time management skills.
- Strong attention to detail.
- Strong computer literacy, including Microsoft Office suite and database applications.
- Proficiency in online learning, online job search, online research, building an online presence, and online networking.
Location
- 815 Danforth Avenue, Toronto, ON
- Remote (1 remote work day every 2 weeks)
- Various WoodGreen locations throughout Toronto
Work Type
- Contract Hourly
- Hybrid
Experience Level
- Experience in leading group workshops or activities
- Experience and/or training in career counselling
Education Level
- Degree or diploma in Social Work, Social Services Workers or related field
Salary/Compensations
- G: $31.85/hour
About the Company
- WoodGreen is committed to improving communities, families, and individual lives through effective access to employment.
- The Integrated Employment Services team works at local centres or other sites in the City of Toronto.
- The organization aims to have the best jobseeker client experience and outcomes available in Canada.
Equal Opportunity
- WoodGreen is an equal opportunity employer.
- We are committed to providing an inclusive and barrier-free selection process and work environment.
- Accommodation measures required for the selection process will be addressed confidentially.
- This public job posting uses AI-powered tools to screen, assess, or select applicants.