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About the Role

The Royal Ontario Museum (ROM) is seeking an enthusiastic and adaptable Gallery Activation Lead to provide on-the-floor leadership for ROM’s hands-on learning spaces and visitor activations. This role is crucial for delivering interactive, family-friendly learning experiences and ensuring smooth operations, especially during high-attendance periods.

Responsibilities

Provide daily guidance and on-the-floor leadership to Gallery Assistants and volunteers delivering hands-on activities and educational activations.
Coordinate daily staff assignments, breaks, activation schedules, and operational needs.
Help create fun, interactive, and meaningful learning experiences for visitors of all ages.
Oversee the setup and takedown of activations, signage, supplies, teaching materials, artifacts, and specimens.
Monitor visitor flow and adjust operations during busy periods.
Respond to visitor concerns, activation issues, lost children, first aid situations, and other operational needs.
Support Gallery Assistants and volunteers through coaching, problem-solving, and clear communication.
Track activation resources and inventory, provide feedback on program delivery, and communicate operational or materials concerns.
Contribute to a positive, inclusive, and adaptable environment for visitors, staff, and volunteers.

Requirements

Minimum three (3) years of experience working with families and children in an interactive museum, educational, arts, or camp environment.
Experience developing and/or delivering activities related to art, culture, or nature.
Demonstrated team leadership skills.
Experience training or supervising staff, particularly in a unionized environment, is an asset.
Knowledge of lifelong learning principles and diverse learning styles.
Ability to support engaging, hands-on learning experiences for visitors of different ages and backgrounds.
Strong customer service, conflict resolution, and problem-solving skills.
Sound judgment in a busy public-facing environment.
Proven research, planning, organizational, and communication skills.
Ability to work independently and collaboratively as priorities change.
Experience coordinating, recruiting, or training volunteers, interns, or staff is an asset.
Proficiency with Microsoft Office and standard digital tools.
Ability to spend extended periods walking and standing in galleries.
Ability to regularly lift and move program materials weighing up to 15 kg.
Availability and willingness to work flexible hours, including evenings, weekends, and select holidays.
A Vulnerable Sector Screening will be required as a condition of employment.

Skills

Team leadership
Customer service
Conflict resolution
Problem-solving
Research
Planning
Organizational skills
Communication skills
Microsoft Office proficiency
Digital tools proficiency

Location

Toronto, ON

Work Type

Part-time
Contract
On-site

Experience Level

Minimum 3 years of experience

Education Level

At least two (2) years of post-secondary education in education, visual art, natural history, world cultures, or a museum-related discipline, or an equivalent combination of education and experience.

Salary/Compensations

$29.76 - $34.00 per hour

Benefits

Continuous learning opportunities
Opportunities for skill development
Collaborative and supportive team environment

About the Company

Opened in 1914, the Royal Ontario Museum (ROM) is Canada's most-visited museum, welcoming over 1.3 million visitors annually and ranking among the top 10 cultural institutions in North America.
ROM is a globally recognized field research institute housing over 18 million artworks, cultural objects, and natural history specimens.
The museum is dedicated to building and sharing global collections, knowledge, and fostering community engagement.
ROM is committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present, and shared future.
The museum is transforming and evolving into a foremost 21st-century museum.

Equal Opportunity

ROM embraces diversity in its exhibits, communities, and teams.
Encourages applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify ideas.
Committed to equitable employment opportunities and a workplace free from discrimination and harassment.
Welcomes and accommodates candidates with disabilities throughout the selection process.