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About the Role

As a Case Manager with TAY Services, you will support youth aged 16-29 who are experiencing mental health, substance use, physical health, and housing challenges. Working collaboratively with youth, you will provide individualized case management, care navigation, crisis support, and connections to community, healthcare, educational, and social services. Using a person-centered, trauma-informed, and youth-driven approach, you will support young people to build resilience, strengthen independence, and achieve their goals while respecting their unique experiences, cultures, and backgrounds. The role also includes supporting various youth-focused groups and working alongside peer support workers.

Responsibilities

Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and assessment
Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities
Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate
Provide crisis intervention/management and assist in the development of crisis plans with clients
Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization
Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs
Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures
Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required
Encourage client's participation in one-on-one and group activities such as psychoeducation, social groups, house meetings, and other opportunities to support clients’ goals and help reduce social isolation
Positively contribute to the TAY program by engaging in collaborative team activities and providing support to colleagues
Assist in the preparing units for occupancy that may include moving furniture
May require working after hours, evenings, and weekends, as needed

Requirements

A degree/diploma in health care/social services or other related field, MSW is an asset
Completion of Dialectical Behavior Therapy (DBT) certification and/or training; experience in facilitating DBT groups preferred
Minimum of three years related experience working directly with transitional aged youth (e.g. 16-25 years old). Preferably with direct experience in providing community/case management support and/or facilitating youth-centric group programs
Excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles, anti-oppression framework in social services and diversity, equity and inclusion (DEI) in engaging with clients
Knowledge of the issues faced by youths with mental illness, addictions, physical health concerns, and homelessness
An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities
Knowledge of local community agencies and other professional services available for the client group is essential
Experience in working as part of a team of professionals
Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships
Good intake assessment, crisis intervention, advocacy and problem solving skills
Computer literacy sufficient to produce and maintain files, records or statistical information
Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients
A satisfactory vulnerable sector check (VSC) is also required

Skills

Case management
Care navigation
Crisis support
Community connections
Healthcare connections
Educational connections
Social services connections
Person-centered approach
Trauma-informed approach
Youth-driven approach
Resilience building
Independence strengthening
Goal achievement
Respecting unique experiences, cultures, and backgrounds
Supporting youth-focused groups
Working alongside peer support workers
Coaching
Mentoring
Daily living skills acquisition (hygiene, medication management, cooking, cleaning, shopping, budgeting)
Crisis intervention/management
Crisis plan development
Program promotion
Event planning, organizing, promoting, and conducting
Record keeping
Assessment
Statistical reporting
Teamwork
Consultation
Service gap identification
Solution recommendation
Meeting participation
Planning initiatives
Evaluation initiatives
Committee participation
Event participation
Activity participation
New staff, student, or volunteer orientation
One-on-one activities
Group activities (psychoeducation, social groups, house meetings)
Collaborative team activities
Interpersonal skills
Communication skills
Counselling skills
Intake assessment
Advocacy
Problem solving
Computer literacy
Analytical skills
Time management
Organizational skills

Location

Toronto, ON

Work Type

Onsite
Contract

Experience Level

Minimum of three years related experience working directly with transitional aged youth

Education Level

Degree/diploma in health care/social services or other related field
MSW is an asset
Dialectical Behavior Therapy (DBT) certification and/or training

Salary/Compensations

$57,007 - 71,647 annually prorated

Benefits

E-learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

About the Company

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
LOFT’s vision is that together, we can all live successfully in our community.
Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity.
LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.