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About the Role

The General Manager is the senior on-site leader responsible for One World Observatory and associated tenant amenity facilities, with primary accountability for financial results, revenue growth, operational excellence, and guest experience. The role owns business plans and P&Ls, leading strategies to increase attendance, ticket and event revenue, per-capita spending, commercial revenue, and overall profitability. This position also serves as the senior day-to-day relationship leader across a complex, multi-party environment.

Responsibilities

Own the full P&L and overall financial performance of One World Observatory and tenant amenity facilities, including budgeting, forecasting, and long-range planning.
Develop and execute strategies to grow attendance, utilization, and revenue streams across all managed facilities.
Establish financial and operating targets, review results, identify risks, and lead action plans.
Partner with internal departments to identify and execute scalable growth opportunities.
Maintain disciplined oversight of operating expenses, staffing, and capital needs.
Lead One World Observatory as a premier attraction, ensuring a compelling, safe, and commercially successful experience.
Maintain a hyper-focus on the complete guest journey and continuously improve the visitor experience.
Ensure consistently high standards for service, safety, cleanliness, presentation, security, and emergency preparedness.
Serve as the senior relationship lead for the Client and other key stakeholders, maintaining transparent and productive relationships.
Establish and maintain a structured cadence of meetings with the landlord.
Navigate a complex multi-party operating environment by aligning business objectives with property requirements and stakeholder priorities.
Proactively identify stakeholder issues and ensure clear ownership, communication, and resolution.
Develop and maintain constructive labor relationships and ensure effective leadership within a union environment.
Lead the overall strategy and performance of One World Observatory and tenant amenity facilities.
Establish clear operating standards, performance measures, reporting routines, and accountability.
Ensure compliance with all applicable agreements, policies, safety requirements, and regulatory obligations.
Identify opportunities to improve efficiency, strengthen coordination, reduce risk, and enhance long-term value.
Provide executive oversight of tenant amenity operations, ensuring financial, operational, service, and stakeholder commitments are met.
Maintain accountability for the overall business and day-to-day performance of amenity facilities through designated on-site leaders.
Lead, develop, and hold accountable the leadership teams responsible for One World Observatory and tenant amenity facilities.
Create a high-performance culture centered on business ownership, guest focus, collaboration, communication, and continuous improvement.
Build a strong leadership bench and succession plans for critical roles.
Ensure leaders understand their ownership of financial, operational, people, and guest-experience results.

Requirements

7+ years of progressive senior leadership experience in attractions, tourism, hospitality, entertainment, venue management, or another high-volume consumer-facing business.
Demonstrated experience leading a complex, multi-facility operation with full P&L accountability and direct responsibility for measurable revenue growth and profitability.
Strong commercial orientation with a record of growing attendance and utilization, ticket revenue, per-capita spending, group and special-event revenue, tenant-amenity performance, or comparable consumer-business measures.
Proven ability to manage sophisticated client, property owner, landlord, labor, government-agency, and other stakeholder relationships.
Experience leading effectively in a union environment, including practical knowledge of labor relations and collective bargaining agreement administration.
Demonstrated success leading large, cross-functional teams and developing accountable, high-performing leaders.
Strong financial and analytical capability with the ability to translate business data into clear commercial and operating actions.
Ability to balance financial performance, stakeholder expectations, employee engagement, operational execution, risk management, and guest experience.

Skills

Financial leadership
Commercial mindset
Stakeholder communication
Guest experience focus
P&L management
Revenue growth strategies
Budgeting and forecasting
Operational excellence
Team leadership
Labor relations
Risk management

Location

New York, NY

Work Type

On-site
Full-time

Experience Level

Senior leadership

Salary/Compensations

$225K-$240K

Benefits

Performance bonus
Competitive total rewards package

About the Company

Legends Global is the premier partner to the world’s greatest live events, venues, and brands, delivering a fully integrated suite of premium services through a white-label model.
With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity.
The Legends Global Way guides operations: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

Equal Opportunity

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.