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About the Role

This Retail Relationship Banker position supports our DeNovo branch expansion, offering the opportunity to launch new locations, shape team culture, and drive client growth. We seek creative individuals with a passion for business development and an entrepreneurial mindset focused on building community and networking relationships.

Responsibilities

Deliver exceptional service to BMO customers and prospects.
Identify customer needs and provide advice on financial solutions.
Collaborate with branch partners to deliver the desired customer experience and achieve business objectives.
Proactively engage with existing customers and prospects through needs-based assessments to grow loyalty and identify opportunities.
Conduct needs assessments to identify financial solutions and preferred banking channels, recommending tailored solutions for sales and service needs.
Offer advice on digital and self-serve options to simplify banking.
Support customer transaction needs based on traffic.
Engage customers to grow BMO’s business by generating appointments and building community relationships.
Address questions and resolve issues from consumer credit audits and quality checks.
Apply the risk management framework to protect the Bank's assets and maintain lending portfolio quality.
Make credit recommendations for personal lending transactions in accordance with Bank policies.
Act as a key member of a collaborative branch and market team.
Probe to understand customer needs and integrate marketing promotions into conversations.
Organize work information for accuracy and completeness.
Find creative approaches to make each customer’s experience personal.
Contribute to the ongoing improvement of the overall customer experience.
Contribute to business results and the overall experience delivered.
Follow through on risk and compliance processes and policies.
Keep current with the financial services marketplace, legal and regulatory environment, and ethical requirements.
Maintain current knowledge of personal banking products, practices, and trends.
Identify and report suspicious patterns of activity related to money laundering.
Comply with legal and regulatory requirements.
Protect the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Complete complex and diverse tasks within given rules/limits, potentially handling escalations.
Analyze issues and determine next steps.
Take measured risks while protecting the bank by applying the Risk Management Framework.

Requirements

Typically between 2-3 years of relevant experience.
Post-secondary degree in a related field of study desirable or an equivalent combination of education and experience.
Canada only: Registration to sell investment products completed as appropriate for the jurisdiction.
Appropriate lending qualifications and designations.
Working knowledge of personal and small business customer needs and solutions.
Working knowledge of retail investments and lending products.
Experience in financial services is an asset.
Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
A focus on results and the ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.
U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act).
U.S. Only: This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry.
U.S. Only: A criminal background review and credit history evaluation will be required.
U.S. Only: Restrictions on performing in a real estate agent capacity.

Skills

Business development
Networking
Financial solutions
Needs-based assessments
Sales
Service
Retail investments
Lending solutions
Home financing
Small business solutions
Digital banking
Self-serve options
Risk management
Credit recommendations
Marketing promotions
Social media
Tablets
Smartphones
Online tools
Applications
Consultative customer service
Interpersonal skills
Problem solving
Communication skills
Organization skills
Collaboration skills
Team skills
Analytical skills

Location

555 9th St

Work Type

Salaried
Full-time

Experience Level

2-3 years relevant experience

Education Level

Post-secondary degree desirable

Salary/Compensations

$50,000.00 - $100,000.00

Benefits

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans

About the Company

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at http://jobs.bmo.com/us/en

Equal Opportunity

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.